Tim Hortons — Restaurant in Membertou 28B

I visited this location this evening(Aug 1st) around 5.45pm and unfortunately had a very disappointing experience at the drive-through. When I pulled up to the ordering kiosk, I received no response despite saying "hello" multiple times. Eventually, I was told that after 5 PM, only one order is taken at a time, and that was the reason for the silence. I understand if there are operational policies in place, but a simple “please wait a moment” would have made all the difference. Instead, the lack of response left me unsure whether the system was broken or if I was being ignored. The staff member’s tone and lack of empathy only added to the frustration. She was being unprofessional and rude. I hope you can take this feedback constructively to ensure better communication and customer service in the future. A small courtesy goes a long way in maintaining customer trust and...

We come every Summer, from May till October to Cape Breton, and spend almost every day time at this Tim Hortons. The service is good, the coffee, and food is good too. What is different this year is, we noticed that often the tables are dirty, and the floor are dirty with food, coffee lids, and straws. This we saw never in other years. It seems the older lady that works there, is the only one that notice the dirt, and do the cleaning. A couple of times 4 times now in two weeks, I had to ask to clean the table where we like to sit. We noticed that the older lady wasn't there. Also what a shame that a couple of your friendliest staff, is not longer with you, we...

Stopped in this morning for breakfast to go. What a disaster!!! Ordered 4 breakfast sandwiches received 3 in the bag, 2 of the 3 were incorrect. Also tea I ordered was with sugar when I clearly asked for no sugar. Everything I asked for was correct on the receipt. I made the trip back to the store, I hand the bag back to the lady after explaining everything, she ends up adding 1 sandwich to the bag. I get home to find out I have 3 cold sandwiches 1 fresh one and 2 that are still incorrect . Silly me I assumed I was getting a fresh order??? I thought the Tim's in Toronto were bad, this takes the prize...