Subway — Restaurant in Mirabel

If I could give 0 stars I would. Terribly rude service-

By the time we were at the cash there was no more rush. We were served by a man at first. The girl at the cash [Blonde] Was already asking if we wanted combos, [Our sandwiches were in the oven] which we hadn't decided yet and still focusing on what we wanted to order, we asked for two large soups too that she already charged before checking to see if there was any. We asked, and she just blew us off arrogantly saying not to worry. The brunette girl serving me [seemed a little confused, probably new] but otherwise was doing a good job making my sub while the blonde girl continued to pester us for the combo. So my mother and I looked at each other and asked if we could do it with the soups only and no beverages, she said yes, typed it in. Then huffed loudly ,and said to the brunette to go to the cash while she finishes our orders. [okay?] So I ask for the soups and brunette cuts me off and tells me the amount I need to pay. Uuh? Catches me off guard since I have no money on me - So I ask my mother for her wallet while she was choosing her toppings. She looks at me goes through her bag to give me her wallet While the rude blonde behind the glass continuously repeated "Which toppings?" In a persistent, very annoying tone. Now I'm the one who gets aggravated looks at her and says "One minute ma'am!" I take her card and pay for the meal. She does my mother's sandwich very lazily. [My mother loves black olives and always asks for a handful of them,and always pays for extras. Typically, from any other place, is usually a simple task and well done. In this one there was at the most 7 Black olives] I'm frustrated with how pushy the other one is being- but otherwise keeping a good attitude. We once again ask for the 2 larges soups and the brunette starts making them. A few minutes later we notice she seems to be struggling to fill them instead of telling us there wasn't any left. Now we're starting to get annoyed. My mother kindly asks for a refund for the soups only - which she tries to tell us they'd be at least half full [There was two spoons in each and it was the very bottom of the pot that she was scratching. Very crummy looking.] We say no and just want a refund and she persist to say she'd make them free. No. Thank you. The man that we first met comes back to the cash and apologizes giving us our refund. My mother tells him that next time the staff should check before selling something they don't have. And even he agreed and seemed irritated with how his team was functioning.

Long Story Short;

Man was Very Nice.

Brunette was clumsy but otherwise nice.

Blonde was very rude and would not want her at my service in any shape or form again.

0/10...

Terrible service. Went to get a sandwich 15 minutes ago. I was servied by guy with glasses. When I was in front of him no hello or any interaction with me. He was just starring down and saying nothing while he knew I was in front of him. I made a small comment saying "Hi how are you" to let him know that I was in front of him he then gave me attitude. I proceeded to get my order and while leaving I heard him talking to his girl colleague about our interaction in a negative way. I get the kid is young and a bit awkward but he should try to give...

C'est la deuxième fois que je reçois un service médiocre à ce Subway. J'ai moi-même déjà travaillé à celui à St-Eustache et jamais je n'aurais servi quelqu'un comme j'ai été servie dans cette sucursale. D'un oeil de quelqu'un qui n'y a jamais travaillé, je trouve le service très peu professionnel. Je rentre cet après-midi (le 25 novembre 2020) et je me fait hurler dessus qu'il n'y a plus de pains. Il est 14h et il n'y a pas de pain autre que le pain brun, wrap et pain plat. Oui, le rush du dîner vient de se terminer, mais il est important de prévoir une fournée pour les clients de l'après-midi et ceux d'avant le rush du souper. Les mains ne sont pas lavées avant de mettre les gants, c'est pourtant une norme de salubrité qui est importante à respecter, surtout en temps de pandémie. La dame (qui portait son masque en dessous de son nez) n'avait pas son name tag et avait l'air complètement lassée. Chère dame (sans name tag), on reste polie quand nos coéquipiers font des erreurs, le but n'est pas de les humiliés mais de les accompagner dans la gestion de l'erreur. Je sais ce que c'est de travailler dans les conditions que la compagnie Subway offre à ses employés, par contre, les clients ne doivent JAMAIS en écoper, c'est ce que l'on appelle, du...