Mary Brown's Chicken & Taters — Restaurant in Mount Pearl

Always get my order wrong in drive through, they should put people who speak english better on the drive through speaker because im actualy sick of them messing up my order ,mary browns is expensive enough and i pick it up when i dont have time to cook and everytime from this location i have to go back to the store n try to plead my case about how my order was wrong ,sometimes they even charge me for my correct order and still give me the wrong order im just done with this location ive been going there for over 30 years my aunt used ro work there,years later i had a gf work there for years as well but this is the last time they mess up my order im just not returning to this location. I dont even want my order fixed nor do i have time to go back and get it. They shouldve got it right the first time. This happend the last 3 times in a row im just sick of it i dont have time or patience to be dealing wirh this,i cant be the only one this happens to if it happend to me my last 3 visits spread weeks apart. Ya buddy i want half my order now and half later n make sure my first half is cold by the time i return from my second mary browns run in rush hour traffic, thanks for the convenience mary browns i hope the government subsidized wages are worth it to you...

Hey management, This review is regarding one of your store supervisor in evening, Just few days back, I came to your store to pickup the order and store’s supervisor said to the employee: why they are coming this time, they should come through drive thru after 11pm ! This is totally unacceptable and i will report to the franchise immediately, Drivers are also part of your team/management, we are helping to grow your sales and business, if you don’t know how to respect the drivers kindly please shut down your business and this should be stopped as soon as possible or i will post multiple reviews and make your store more bad in the town! Drivers will not pickup the order from drive thru! Drivers are part of your management because they help to grow your sales, increase your competition but your team don’t know how to give them respect? I hope after reading this your team will change if not i will post multiple reviews to make your store...

I had one of the most frustrating and uncomfortable experiences at the Mary Brown’s drive-thru recently. From the moment I started placing my order, the staff kept repeating things I never said, constantly getting it wrong no matter how clearly I tried to explain. It felt less like a misunderstanding and more like they were deliberately messing with me.

The tone they used was dismissive, and instead of trying to clarify or fix the mistakes, they acted like I was the problem. It honestly felt like I was being bullied. I left the drive-thru feeling disrespected and upset — not something you’d expect when all you’re trying to do is grab some food.

I don’t know if this was just a one-off issue with a particular team, but it was enough to make me reconsider ever going back. Customer service should never make you feel...