Tim Hortons — Restaurant in Mount Pearl

Less than Zero Stars. Slow slow slow, rude rude rude. Even when you show them there poor service they deny it...for example yesterday morning, Feb 17, 2017...I always ask for a dbl cup so I can stir my lrg triple triple, yesterday they could not supply that extra cup, and Jessica assured me the coffee would be stirred. My bad, I believed her and I should have stayed at the window and tasted before driving off. Instead I went to Tims at the Esso on Kenmount Rd for the extra cup. I went in and demonstrated by pouring Park Ave coffee into another cup and showing them the sugar at the bottom of the cup and asking, was this stirred in your opinion? Both said, "No way this was stirred." I called Park Ave store and asked for Jessica and I asked her why she told me she stirred my coffee, she denied not stirring. Unbelievable service over and over again.

There is a gentleman working overnights who serves fresh, stirred coffee, and provides great customer service. I look forward to driving thru during the night and early morning, it is a pleasurable part of my day.

During the day, it is a nightmare. Cars blocking the entire gas station, rude service, crappy product and I think this "Jessica" person might even be the owner or manager?! Regardless of what her role is with the chain, she lies and denies, is unprofessional and she is just a bad start to anyone's day!

At 6am in the morning all I want is a large triple triple double cupped please... why does it have to get so complicated? Why can't they just get it right? The night shift guy can stir, can he show the day staff how it's done? Really? Yes, really, it's that simple...get a long spoon and after everything is in the cup start stirring ensuring the spoon touches the bottom of the cup. I do not understand why this store cannot get it right? Why does it have to be the store closest to me? Can it be fixed? Can they be taught?

The double cupping was started to stir without a spoon in the car. You wouldn't have to line up for the replacement coffee, you just pull over and pour coffee back and forth between the 2 cups until it is mixed right. There is just no way anyone can afford the time it takes to go through Park Ave's drive-thru twice, and going inside is even worse, yes even worse!

I have been a Timmies drinker since 1993. Minimum of 2 stops a day. I have been to almost every store on the island, Goose Bay, Edmonton, all over southern Ontario and Ottawa, Montreal, New Brunswick and Nova Scotia. I think I live next to the worst one in the entire country! This Jessica person, well what can I say...It's obvious she does not care about the Tim Hortons brand or about doing a great job and providing great customer service. She is unable to form positive relationships with her customers if she cannot admit fault and will lie instead of being truthful...

Stopped in Today to grab the usual large dd , 3 apple juice , 3 breakfast sandwiches and a 10 pack of timbits for my kids . Asked for an extra empty cup to split up some some timbits for the youngest and the employee expressed id need to pay another 10 cents.... honestly the dime wasn't the issue it was once I brought up that I'd need to make another debit transaction and sense I had just spent $20 was it really necessary ? He abruptly infomed me again me the only way to get an extra cup was to pay the 10 cents . Finding this just ridiculous I asked to speak to his supervisor. To which again he abruptly told me he was the supervisor and that nothing else would be done as he shut the window in my face . Now typically I'm not a confrontational person but I had to say something about being treated this way. So again I asked for the number of someone higher up to speak to to which he flat out refused and shut the window on me for the second time ... I spend at least $20 a day there . Needless to say I won't be back . Absolute garbage customer service displayed by a few member of that...

It wasn't just this location. No staff, even supervisors seem to know how the rewards program works. I have had thousands of points and yet have still had to pay because of this. I happened to figure it out on my own and have gone back to my frequent places to let them know. But that's only 1-2 people at these locations.

And it would be easier for your staff if the program wasn't so convoluted. It's the most complicated program to collect and use that I've seen. And I've been in retail management for 15 years. I've seen many that I have managed on my own and have used other from various other establishments. This one is terrible.

So I do not blame the staff. I blame the training...if there is any. And the excuse will be that that there isn't enough time to train all the ins and outs of the program. However, if the rewards program were less complicated it wouldn't take long to train at all. If done the right way it would be a 60 second...