Little George's Express Pizza & Pasta — Restaurant in Nanaimo

I've been going here forever; never had a problem.. tonight was a different story. We had food delivered and it was not edible. The pasta was so dry and seemed as if it had been sitting for hours before being reheated and sent to us. I called the restaurant to be told by the young cashier that the kitchen told her to tell me that I can take it up with skip the dishes for a refund but there was nothing they would do. When I said that all I wanted was food I could eat for dinner as it was mother's day and my husband had thoughtfully tried to save me the effort of cooking, She told me that the manager was "too busy to talk to me, sorry" and then hangs up on me. Once I drove there everyone was very quick to avoid a scene( which I did not plan on making, I was just hungry) and remade my dinner with zero issues. No refund was offered, no apologies on the service quality or the food quality though. This poor cashier is being taught how to act under stress and it will do absolutely nothing for her in the future at any other job. I'm disappointed in this locations ability to handle the dinner rush and their so obvious lack of respect for a paying customer. How would you feel if it was your dinner after a long day at work? If someone brings an issue up to you atleast have the decency to hear them and try to solve the problem they went out of their way to bring to your attention. Worst customer service experience I've had in a long time, and as a manager myself I feel for the staff being "taught" how to deal with the public. Won't be back.

*Edited to add the below as after 3 years (lol) the owner sent a response. As I stated, no, I did not ask for a refund from skip or the restaurant, nor did I make a scene, all I wanted was food that I could actually eat. But I very much appreciate that you're looking to avoid any and all wrong doing to blame it on me instead. That's fine. Obviously this business...

We have ordered from here tons in the past, with generally good experiences, some variances in quality. MAYBE I'm being gripey about it, but we often order the Carrot Cake as a treat. Usually you get a huge slice of cake thick with icing for about 7 bucks. As a treat I dont mind the price, it's about right, it's good carrot cake, real cream cheese icing.

This time I ordered online, theres no picture of the carrot cake, but expecting what I've received dozens of times before, I ordered it. What I got was a TINY doughnut ring of carrot cake with a squirt of icing in the middle. The receipt said Carrot Lava Cake and they charged me 5.95. I am honestly offended by this "version" of carrot cake.

I order the slice of cake to SHARE with my husband and this dinky little ring was about 1/3 of the slice they used to sell. Not worth 5.95, tasted fine, but the quantity ain't it.

Sorry guys, sometimes it's not worth changing! Super disappointed and I'm a good customer too. Spent probably a thousand bucks at your restaurant over the past 4 years. The rest of our meal was great, but the carrot cake I look forward to for dessert was over priced and disappointing! Super sad about it, bring back the old carrot cake! Sorry...

In the words of Randy Jackson, it’s a no for me dawg.

This was by far the worst experience i have ever had with a restaurant. It was my first night living in Nanaimo and was so excited to see what Nanaimo had to offer. Unfortunately, my first restaurant experience was the worst.

I had ordered a Caesar salad with chicken, which included JUST romaine in my take out, no parm, no croutons. Just romaine. The chicken was little tiny chopped “chicken” covered in franks red hot sauce. Was it a full chicken breast? No idea. Was it fresh chicken? Definitely not. Could it pass for canned chicken? Definitely.

We also ordered lasagna, which was watery and bland. I would refer you to Costco for better lasagna.

I also ordered drinks to go, which they forgot. My door dash driver had to go back and ask for them.

Wish I had a better rememberable experience.

EDIT: thank you for bumping my review up by replying with a stupid comment :) I hope you enjoy your free time once your restaurant shuts down for not only horrible food but...