Tim Hortons — Restaurant in Nanaimo

Couldn't make a reservation for AFEEH2018 (Annual Family Easter Egg Hunt Twenty Eighteen), but we chanced this location for our event. Turned out another family was holding a wake (for Marge? Or was it Meredith?) at the deceased's favourite Timmy's.

Not only that, but Doug claims he took the rest of the cousins to the wrong TH [would recommend descriptors in each distinct establishment so we can tell them apart: eg. "The Other Tim Hortons" or "Jivin' T Ho's" or "Tim Hortons, For Her"] and so there was only Aunty Jude, her deaf friend Satchel and our three little piggies.

The staff were mostly accommodating to our AFEEH2018 antics (except for Bev, who has a face like a cat trying to back out of a bag of Doritos), and had helpful design suggestions (the three Timbits nesting in a donut was a stroke -sorry Marge- of genius!!) However, there weren't many places to hide the eggs (read: Timbits nesting in donuts). No fake plants. No ceiling fans. And we were kicked out of the kitchen.

I ended up hiding most of the "eggs" in the bathrooms (like, behind the changing table or in the cisterns), but in my blind panic to find a hiding place, dropped a half dozen chocolate ones in a pewter vase with a lid. Only upon reflection did I realize that this was Marge! Nobody seemed to notice at the time, but they likely had quite a shock the next day when they shook her over the side of the ferry to Horseshoe Bay!!

In the end, I'm rating the TH of 4575 Uplands Dr as 4/5, cause someone left half a bag of baby spinach behind (yum!) and I also discovered that Satchel is only...

This location is absolutely disgrace to Tim Horton’s brand.

The staff here has absolutely no English knowledge, usually, I’m fairly lenient and flexible with people’s mistakes, but not consecutively three times.

For the past the three orders that I have placed at this location at its drive-through, I Ordered very simple things : less than three items, generally a coffee, a bagel or something else. And not a single time they got my order right. I’m talking about I wanted iced cap(emphasized twice, they gave me hot coffee, I wanted 10 timbits, they gave me 50, and not willing to exchange , of course they charged me for the 50, I wanted bacon loaded egg box, they gave me a wrap ) and when I try to reason with them, everything single time, they would just started speaking Punjabi or Hindi and then started ignoring me! Given there are another six or seven cars behind me. I have to move along with no other choices.

Later I tried to contact Tim Hortons customer service, and they have offered a zero solution other than give me a coffee coupon , what a disgrace. If you can’t speak English, why are you even on the intercom?!?!?

I’ll never shop at this...

What a travesty, this location! A singular bad experience is an anomaly; but repeated sub-par experiences are a pattern and very common here...enough to warrant this review. I stop by here often enough to say with confidence that this location is, unequivocally, the WORST managed and run of the countless others that I've been to. Drive through window volume is inaudible, so the order needs to be repeated several times and even then, the order is not done right. God forbid you walk in: a small coffee with 1 cream 1 sugar needed no less than THIRTEEN MINUTES - and you guessed it; there was no cream in the coffee. There were 9 associates working today but a single small coffee took 13 minutes, and it still wasn't done correctly. 3 of the associates I dealt with today spoke very little English. While I understand the nature of 'fast food' industry, this location is staggering in terms of incompetence. The location needs an overhaul or an audit. Also, when you exit the drivethrough, you immediately face ONCOMING traffic headon; the drive through exist faces incoming traffic....