Tim Hortons — Restaurant in New Tecumseth

5 star for morning staff and 1 star for evening staff . Morning staff are super friendly , very welcoming and accommodating and they have all my mobile orders ready on time in busy rush hour . Evening staff shouldn't be working there because this is not the first time this has happened to me . This is the third time already and why I am writing this review .Ordered my mobile order of 4 coffees half hour in advance and nothing was ready . Mind you I always place my order half hour in advance to avoid waiting. The employees working in the evening were so rude and not apologetic for not having my order ready . Basically giving my attitude. It was soo slow too maybe only 2 cars in drive -thru . Tim Hortons is a customer service job , if you don't have customer service skills, pls work from home where u don't have to deal with people . Management pls do a better job when hiring...

I met a friend for breakfast this morning. I tried the bacon breakfast box. It was satisfactory but it wasn't what I was expecting. I wasn't expecting that the hashbrowns would be hashbrown patties chopped up. And I thought the ingredients (potatoes, bacon, eggs) would be mixed more. The eggs were on the bottom. I had to stir it around to get the chipotle sauce to cover everything. Definitely not something I would order again.

Service was quick but my box was just put on the counter without calling out my ticket number or anything. And since my chocolate milk wasn't sitting there with it, I didn't know it was mine. I finally asked someone, "Is this mine?" When I was told "yes" I asked, "Where's my chocolate milk?" She looked at the ticket and reached into the fridge for my milk.

I enjoyed meeting my friend for breakfast but I wasn't really pleased...

I can't say enough good things about my experience at Tim Hortons, especially thanks to the amazing manager, Senaa! Every morning, she goes above and beyond to make my visit special. She knows my order by heart and has it ready before I even step up to the counter—talk about efficiency!

What makes it even better is how thoughtful she is. Senaa always takes the time to greet me with a smile and genuinely makes my day better. And the cherry on top? She never forgets to give my dog a timbit! My pup absolutely adores her, and honestly, so do I.

It’s rare to find someone so dedicated to making every customer feel valued, and Senaa truly exemplifies what great customer service is all about. If you're stopping by this location, you're in for a treat—literally and figuratively!

Keep up the amazing work, Senaa! You're the reason I keep coming back every...