Beyond Sushi — Restaurant in North Bay

Was 1st time at restaurant for myself and company out of town. One friend had been at a sushi restaurant before, but the other and myself had never. Food was not the best... and choice very limited. The customer service was horrible to say the less. Bug found on friends bowl ....Wich was then down played by server...saying that they are flies in the air and it happens. Insinuated fruit flys. I've seen fruit flys and can't say I agree. Then we were rushed saying that had to place last order, we had just gotten there. If we over order have to pay extra for what is left. How does one determine that if its last order can place. You want to be full, it is all you can eat but if get to much will pay if order to little will not have eaten all I wanted....but can't order anything else... They started sweeping around our table.... Even took my plate away. Oh did I even mention plate was dropped back on table sending food all over table..on friend and in her beverage. No apologies nor did waitress pick up the sauce and carrot pieces all over table. If you'd like a little class in a restaurant...it won't be...

Negative:

The quality of the food wasn't the best I had, relatively to other sushi places.. but it was still good. I would say mid-range.

Positive:

I was really surprised by the size of each pieces, I could barely manage to eat them in one bite.

The prices were really good relatively to the amount of food you get. Low prices can also explain the mid-range quality.

Customer service was good, place looked clean, quality packaging.

Noteworthy:

Ratio of rice and other ingredients to proteins was pretty high. Might be good or bad depending on the person.

During this Covid-19 pendemic, the quality and freshness of the food has gone down in a lot of restaurants. It might be better usually.

Honestly, I would rate it 3.5 stars.. but since it's not an option, I believe 4 is more suitable than 3. Reasonable prices, quality was consistent with said prices, impressive quantity. I would go back for sure, but if you're willing to pay more you can probably have much better sushi elsewhere.

Thanks...

This is a cozy place with friendly staff. We were greeted with smiles and sat immediately. The food is incredibly fresh and delicious. One thing that would improve the experience would be having the regular drinks on the menu. They've only got wine and beer, no mention of non alcoholic beverages. We were asked what we wanted to drink, and we had to ask for what was available then we were only offered pop. Juice and tea weren't offered, but others had some on their tables. Then we were handed a tablet (this is the menu) without any explanation of how to use it. Luckily it's easy to figure out, but an offer of how to order would improve the customer experience. Lastly, they kept forgetting items we'd ordered despite the items being on a list. The staff come by to pick up your plates but no one asks how you're enjoying the food or if you need anything, so we had to keep flagging someone to ask for missing items.

Despite the little nuances, I'll definitely be back. The food is...