Tim Hortons — Restaurant in North Bay

Our experience at the Pinewood Tim's location was sub- standard & truly disappointing in comparison to other North Bay area Tim's locations. Menu choices were either extremely limited or completely unavailable IAW Tim's staff, which were extremely disorganized, unattentive & as a result provided uncustomary slow & poor service to several customers ordering / dining in that location. Despite having 6 staff members milling about & chatting in the drive-thru area...It took over 15 mins for a Tim's staff member to acknowledge & attend to customer order requestss at the in store ordering counter. The lengthy & unacceptable service delays caused numerous potential customers to simply depart. Once customers who endured the lengthy wait to be served finally placed their respective orders... most customers ordering anything other than coffee, were told that numerous menu items were either extremely limited selection (only 1-4 varieties of baked goods on display & unavailable for restocking), & other menu items were said to be either unavailable or completely sold out. If this unsatisfactory Tim's experience occurred during peak business hours...I would chalk it up to overwhelming peak hour demands, however this unsatisfactory Tims experience was late afternoon on a Sunday, 14 May 2023, with less than 8 customers inside & no more than 3 drive up customers as we all waited over 15 mins to have our orders taken. Definitely NOT my usual Tim's experience, so I thought it should be brought to TIM HORTONS Corp attention. Hope this was an isolated experience & NOT the norm for the Pinewood Tim...

I give this Tim's 4 stars because it's clean and close to work. The people are friendly. But honestly this is more like a 3 star location.

The seating area is smaller and poorly laid out but that's like most Tim Hortons'. But it's nicely decorated and comfortable. This location is getting better. Before it was physically impossible for them to get any food order right. It's been a few years and at least now it's often close enough. But they are always running out of things. Always. I don't know if they need an inventory specialist or what but they consistently run out of donuts and muffins and most recently smile cookies. How can you run out of smile cookies during smile cookie week? Especially on Saturday. This happens every year. Between that and burnt coffee I will usually skip this location in favour of the one on Lakeshore. Which is 17 minutes away. At least my bagel will be the way I want it and my coffee will be fresh. And for some reason this locations coffee and tea is much hotter than the other locations in the city. No clue why. It's almost like they microwave their french vanilla.

But if you like black coffee and bagels with cream cheese you will never have a problem here and should go. If you like anything else and its before 4 pm go elsewhere if you can. If not, check your order before...

We went for a dessert on Friday Nov 3rd around 5:45 pm, and were so disappointed that I felt the need to do a review. The washrooms were smelly and dirty, and when we went to order not one of the FOUR staff moving around behind the counter acknowledged us AT ALL. Customer service wasn't considered lacking, but non-existent! I can't comment on the food, since after waiting over 3-4 minutes with not even eye contact, we left and went somewhere that wanted our business. It's really sad when the service industry is always looking to keep customers and paying higher minimum wages that people leave due...