S'wichCraft Sandwich Co. — Restaurant in North Vancouver

I’m disappointed to share this review after being a loyal customer for many years. Today, I placed a standard pickup order for nine sandwiches and was informed of a 15% mandatory gratuity, which I accepted and paid. However, when I went to the café to pick up my order, I inquired about this policy for standard pickup orders (as opposed to catering orders, which I understand due to the additional time, preparation, and presentation required).

I was taken aback by the staff's curt response and the lack of a clear rationale for the charge. To me, it seemed like arbitrary price gouging. I was told that the gratuity was due to the space the order occupied on the grill and the extra time it took for the employees. When I sought further explanation, the employee mentioned only that other restaurants have similar policies but did not provide a detailed rationale. It seems to me that most places would prefer to sell more to their customers rather than impose what feels like an unfair charge.

Please correct me if I am wrong, but there seems to be a clear distinction between being served at a sit-down restaurant and picking up a takeout order at a café. I have yet to encounter a restaurant that requires a 15% auto-gratuity for pickup orders. I hope the 15% gratuity is worth the lifetime value I would have brought to the business.

This interaction left me feeling undervalued as a customer. Given this experience, I regret to say that I will not be returning to this restaurant. If the café had provided a logical explanation that made sense, I would not have felt compelled to write...

I discovered this shop through a friend's recommendation and have occasionally ordered their sandwiches, which I've always found delicious. However, my recent visit for a DoorDash delivery left me feeling incredibly disrespected, and I felt compelled to leave a review.

Upon entering, I greeted the employee with 'Hi,' but they didn't even acknowledge me or make eye contact. When I stated the customer's name, there was still no response or glance in my direction. They simply handed me a pre-packaged paper bag with an air of annoyance. Even after I said 'Thank you,' I was completely ignored. There were no other customers waiting to order; I was the only one in the store. This level of rudeness was quite surprising and frankly, unacceptable. I have to wonder if this is how delivery drivers are typically treated by this employee or at this establishment.

If this review reaches the employee or owner, I sincerely hope they remember that delivery drivers can also be regular paying customers. This experience was so unpleasant that it has unfortunately overshadowed the positive memories I had of your otherwise delicious sandwiches. I am very...

New “revamp” is a head scratcher.

Owner bought a chalkboard and raised prices to $17-18 per sandwich before taxes + tips. Honest take? There’s no justification for charging this much for a small sized sandwich only to leave hungry. It’s painful to see the owner challenge their long term patrons in the recent reviews, claiming they’re “evolving” as a business rather than taking responsibility for mismanagement of their operations. Blaming the people who kept you afloat isn’t a good look to keep you in business, and the answer isn’t passing the buck to the consumer.

Want inspiration on who’s doing it properly? Try out these other amazing options on the north shore who do it much better

DipCO: $17-18: fresh baked focaccia in house, massive portions (over twice the size) and one of the best sandwiches you’ll try queensdale market: $12 fresh cut deli meats fresh veggies and your choice of bun meat at oneils: $12 sandwich (same size at Switch) with only one person working in the kitchen. Meatloaf is amazing the gull: spend $5 more and you can sit down get served a full meal and walk away full and happy with the...