Swiss Chalet — Restaurant in Ontario

It had been more than 30yrs since I ate at Swiss Chalet (it was my Grandparents Favorite place), I was always turned off by how pink the chicken was near the bone. So my husband and I were given a gift card for Xmas so we decided to go tonight. So I order 12 wings w/ fries & a Ceasar salad (I really didn't want to chance any chicken on a bone, figured I was safe with wings), my husband ordered the same. Salad & fries were good, so I picked up a big drumstick, I smelled a familiar smell (I have an extremely sensitive nose, just ask anyone who knows me well), so I take a small bite and it looks a little pink, & then I take a 2nd bite and immediately spit it out, omg it isn't pink it's RAW, I knew it, it smelled like raw chicken. Our waitress Melissa was sooo apologetic, we assured her that it wasn't her fault she wasn't the cook. We told her we would just take them home with us and recook them in the airfryer. She comes back with boxes and says our desserts will be free. When she came with our dessert she was still apologizing. I used the washroom before I left and overheard 2 employees discussing the wings because a drive through customer had the exact same problem. We appreciated the free dessert, but had we sent the wings back they would have been tossed and new ones made, so why not have made our wings free. So I guess it will be another 30yrs before I...

Hi there, Usually great service when we dine in Simcoe but somehow Saturday got lost. A) there was a snow storm which impacted staffing - there was a wait but that was not the problem. B) Once seated, I asked for an alcoholic drink not listed on the menu and although there were other alcoholic drinks offered on the menu, I was told this was not a bar but a family restaurant - ok. C) I then ordered the suggested wine special to accompany the meal. At that point we were told due to weather conditions we would be allowed one drink only as she, the waitress was making a smart serve decision . - Again ok - we had not asked for more as we had not any. I did point out we were staying at the Comfort Inn next door and had walked over to which the loud reply from the waitress was "I don't know that and smart serve says I can limit you." - I could have shown her our reservation. I am happy she was honouring the smart serve restrictions and I am not happy in how that information was delivered and the subsequent dismissal of my comment. It left a distaste and unfortunately clouded the meal experience. Maybe a conversation in how to not humiliate a customer when there...

We received the RUDEST attitude and lack of service from the young hostess that seats people, and the older waitress with black rimmed glasses. My husband and I, as well as my two children were treated like cattle and we will never be back although we were regular customers. I do not appreciate being spoken down to from a waitress, and the rude, depressive, pms attitude needs to be replaced with a smile on the waitresses. ZERO CLASS. The management is doing a poor job keeping quality employees that actually want to do their job. These waitresses are very confrontational and insulted another couple that was in there at the same time, that was there for their anniversary. What is wrong with these two women? Why are they so rude and unhappy...