Tim Hortons — Restaurant in Ontario

A masterclass in courtesy and customer service, this one. Ordered my usual steeped tea at the drive through. Since the notations about the sugar and milk on the lid were correct, I assumed it is the right drink and drove off. Turned out to be coffee so drove back to exchange it, went through the drive through again. When I explained that I was given the wrong beverage and that I'd like to EXCHANGE it, dude on the mic asks "when was this?". A perfectly reasonable question, I'm assuming this location has a lot of customers wanting to exchange day old coffees hence that sounds perfectly reasonable to ask. Get to the window, lady says it'll be a three minute wait. Fine. Hands the tea and goes "here you go". I work in retail so from force of habit I say "thank you", I take a sip to make sure it's actually tea and then drive off. To the manager of this location - a couple of things to kindly consider. Errors happen, I work in retail and I make errors too. Perhaps the likelihood of errors might be low if people were listening to what the order is rather than chatting amongst yourselves. In retail/customer service jobs, the customer is NOT always right but in this case you clearly screwed up my order (I showed your staff the coffee I was given, they said they can't take it back). That doesn't make me mad, it happens. What's disappointing is that none of the staff even apologized for getting the order wrong and for the inconvenience. "Here you go" is not an ideal response to someone you have inconvenienced. Thank you for a...

i usually don't leave a review unless i feel strongly to otherwise. i'm very annoyed at the service i was given today. this location is very close to my house so when i want timmy's, i come to this location. i placed a mobile order at 2:29 pm and in my past experiences within about 5 or 10 mins my order is ready to pick up. i walked to this location expecting to grab my order and leave. though i will give them the benefit of the doubt since they were pretty busy when i walked in. i was waiting at the mobile pickup area for about for a minute or two before someone acknowledged me and asked why i was waiting. i told them i was waiting for my mobile order and told them my name. another employee told me to show my order number and the time, which i showed him the email. he asked me if i ordered from another location and told me the system didn't update, it sounded like he was blaming me for the system not updating, that's your problem not mine. the supervisor asked the same thing and asked if i ordered for drive thru, which i told her no. i understand they want to make sure but it's annoying when three people ask you the same question and aren't being very nice about it either. it took an extra minute for me to get my stuff and i had to ask for a bag, i thought i would've gotten one since i ordered quite a few things. i was starting to get fed up at this point because they were taking their time giving me the rest of my food when it should've been ready...

Placed an order through the Tim's app Friday April 28th for an easy breakfast after habing major surgery. Had a door dash driver on the way to pick up my order only for it to then be canceled. Confused, I followed the instruction to call the store to find out the reason. Well apparently ANYONE can walk in and grab your delivery order without showing an order number because I was told specifically that my order got picked up by someone, and then my driver showed up a few moments later asking for my order by name and they said it was picked up a few minutes earlier. A worker told me this. So not only did they keep my money for an order I never got, keep my 300 Tim's points I used for a free donut I never got, but they allowed some random person to take my order with all my personal info. My phone number, my full name, my home address. I have made multiple attempts to get in contact with someone and I received 2 emails replying with "someone will get in touch with you in up to 2 business days". Okay well it's been many more than just 2 business days, I have emailed 5+ times, I have not gotten ANY responses, any phone calls that I have requested multiple times and NOTHING has been resolved. I will switch to mcdonalds and starbucks where they at least correct the situation when it's...