Tim Hortons — Restaurant in Ontario

I go here every weekend because other one I go to seems to be useless on weekends....anyways 2 weekends in a row I had to send sandwich back to be remade because the one making them at time don't seem to know how to read properly....breakfast sandwich double toasted...how hard is that...one day I caught her before she put together and seemingly had attitude about it...this weekend something..only I check and good thing to because I had her remake it...gave me attitude seemingly...then it seemed like she never touched it and gave it back...went to car this time and checked..low and behold same damn thing...I went back in ready to throw it...3rd time was a charm...went this morning same person.. actually did it right however soggy as hell...this is not the first time I've had soggy sandwiches....tell employees to change gloves every order it's not hard...I'm ready to go to McDonald's for sandwiches in weekends because of this crap....how hard is it to change gloves..they are not that expensive and a restaurant chain like that should be able to afford more than one pair of gloves per employee...not sanitary to use same gloves over and over again for multiple orders..maybe time for visit from health and safety..in other words owner and management should know better...I mean how many of ur employees have food safety cert. probably noone...you would think a big corporation like timmies it would mandatory....I guess not.....another update....1/19/25....went this morning for usual coffee and breakfast I get everyday....mind u j go to this one on weekends... usually always same person on toaster side....I caught her this time barely toasted sandwich and put it together....gave to me...I'm thinking ok..but I'll check anyway...she tried to hide sandwich with ketchup packets probably thinking I wouldn't check it...I've gotten into habit of checking because of past experiences....I put it up on window and she asked...I said double toasted...I'm here every weekend ffs....I really feel like Ravi should be there more often and run that store....seems to be only one capable to do so.....I'm going to different store next weekend....sorry...not sorry....just tired of staff not knowing how to read screen when computer was properly written....wow...unreal....first it's not changing gloves ......now can't read screen...

I wish I could rate this 0 stars, cause not only was what I witnessed today disgusting, none of the workers did anything to stop it. I was enjoying a nice drink and conversation with my Nana when a woman walked in with a white cane and a dog. Now I am not questioning whether or not the woman was vision impaired, but she was clearly not fully blind and she made her way through the store with quite an ease. What I am doubting is that the dog she had was a service dog. Service dogs are not pets- they are heavily trained and disciplined animals, especially that of a seeing-eye dog, this dog was far from that. It was a small Yorkshire terrier that was NOT wearing a service dog harness and was on a regular leash with a regular blue harness and a sweater. The first issue is that the entire time the lady was ordering this dog would NOT stop yapping, it had a very high pitched, loud, ear piercing bark, yet none of the staff or other patrons said anything. Issue two is that she then had the dog sit on the bench with her, while she fed it bites of her food, and it standing up with its front paws on the table. To make matters worse, at one point the dog even jumped up onto the table. However, the icing on the cake of all this is when this woman went to move tables to talk to a gentleman sitting in front of the fireplace in the store. She picked the dog up BY ITS LEASH and let it dangle at least 4 feet in the air as she carried it to the other table and plopped it down in one of the chairs. I have SUCH regret that I did not say anything, but at the moment I was thinking that I did not want to get the stigma in the store of freaking out at a disabled woman, but this was clear animal abuse and the fact that the stores staff, people with the authority to remove the woman from the property, and watched the woman do this, did nothing...

I went through the drive-thru today around 9:15 in the morning at this Tim Hortons and forgot to make sure I have enough money to order what I want to get. As a matter of fact I forgot I had a little bit of cash on me in my wallet, but that's besides the point.

The payment didn't go through because I didn't have enough funds on my card. I tried it again hoping maybe I do have enough but it declined again, so definitely not enough funds in my account. My card app wouldn't load and I couldn't visually check how much I had on it. So I ended up trying to give the order back because I know things cost money and I should be paying for it.

One of the employees spoke out and said that's why you're supposed to check your balance before going to the restaurant. The fact is I'm not used to doing that because I never had this problem before.

I was never low on simple coffee money and always had more than enough for a small thing like that.

The girl at the window told me not to worry about it and I said thank you. I heard some other girl standing behind her say they hope it makes my day better. But I overheard a 3rd girl employee calling me a dishonest chump just as I was leaving before the window shut.

The point is I put my car in reverse as soon as she said it didn't go through, and was willing to give something up that's not paid for, and still got accused of dishonesty.

No education, honesty, respect, or any class at all anymore. That's why I go to other coffee shops most of the time, because Tim managers in the Windsor area keep hiring low cowards who can't be seen as people in the...