Townline Fish & Chips — Restaurant in Orangeville

First time customers beware! Been to Townline Fish and Chips many times in years past and have to say this was the worst experience ever. My mom and I were in for lunch and we were the only customers at the time. We ordered our food and drinks. My mom ordered a coffee wanted extra cream for it but the cream was sour so it curdled in her coffee at which time the waitress then said “oh wait you probably should use the milk bc the cream I used earlier was sour.” I had ordered a Pepsi but didn’t get it. Had to ask twice for it and then was told they only had coke. We ordered our lunch Wanted mozzarella sticks to start with but didn’t get them before the rest of our food came. My mom ordered the shrimp basket and a small side order of fries, which she got. I had ordered the haddock fish with chips but asked for my fries to be upgraded to a poutine. The two ladies went to prepare the food. Brought out my fish and chips but didn’t make the fries into a poutine so mentioned it. They took the plate back. Still waiting on my mom’s food and the mozzarella sticks. They then brought out just the poutine and so I commented on “where is the fish now?” The older lady said the poutine was my moms but my mom didn’t order the poutine. So the lady goes back and finally brings out my moms shrimp and fries and the mozzarella sticks. There was no cocktail/marinara sauce for the mozzarella sticks or my moms shrimp, when asked for some we were then told that they just reopened and so didn’t have the full supply of items. We then proceeded to eat. I took one bite of my poutine and nearly gagged. The cheese curds tasted like rubber. When I mentioned it to the waitress she said let her fix it for me and bring me another one. I said no thank you I didn’t want another one. She still went ahead and made another. The second one was still the same so I said I wanted it taken off my bill. The waitress then proceeded to argue with me saying she brought me out a second one and that no one is going to eat it if she takes it back. I said that I wasn’t paying for something I’m not eating. She did take it off but then charged my mom for the wrong meal. Needless to say was not happy and won’t...

I am so glad you asked! I have never had such a bad experience as I did tonight. I arrived at 5:25 pm. We place our order at 5:30 p.m. I ordered halibut and half order of fries and a Diet Coke. My partner and fries and water. The water came with no ice or lemon. But we let that go. As we sat and waited for our order to come I noticed other tables sending back their food because the waitress was making mistakes. The couple behind us called waitress back to say that she did not order yourself tossed salad. Back and then when she returned FIFA tossed salad she had the wrong dressing put on it asking for vinaigrette as well as a small plate with her husband share. When the waitress brought back the salad she forgot small plate. This was just one other example of what went wrong. We continue to wait and at 6 I finally said to my partner I wonder if she forgot to put in order. She obviously overheard us and she didn't ask cook in front of us, but she went around to the front at the cash register and told him to put the order in. I heard him ask her if it was to go out and she said no it was for here. I asked her again before I order was coming. She said "Oh, yes" as if nothing was amiss... at 6:10 I walked up to the front and ask the cook if our order was coming soon because I had physiotherapist appointment 6:30. He said yes it will be up shortly. I sat back down and at 6:15 the waitress brought us our food and put it in front of us. I said to her this is not halibut and she said oh didn't you order the special? I could not believe my ears. I said we will pay for the 1/2 of a coke I drank but we have have to leave. I comment we had waited 45 minutes and she did not apologize but said she was...

Visited on Saturday, May 29, 2021 at approx 7PM.

Not a local residence. Found this place online after needing food post 10k walk.

I don't know if it was the time of day since it was the end of the day... hopefully that was it but I had some critiques....

Cons napkins not placed in bag no utensils for coleslaw in bag (had to go back in to get both) ordered 4 meals of various fish and chips but the packages were not labeled so we had no idea what was what (maybe that makes us fish ignorant