Ocho Rios Caribbean Eatery — Restaurant in Ottawa

I've eaten roti at many places. Some fantastic, some just OK

I ordered the Boneless Chicken Roti

At Ocho Rios Caribbean Eatery... it was OK the flavour was meh! honestly can't get why flavour can't be ramped up so it's mouth watering and exquisite.... especially for the price. Spices don't cost a whole lot, especially when a restaurant can buy wholesale.

The amount of filling was kinda skimpy. Probably 1/2 what I'm used to seeing at some other places. So, wasn't impressed when I opened the package to see how much I got for the price.

It was NOT boneless!!!!! OMG, I nearly cracked a tooth on the first bone. Then had to pick through and eat so carefully to not hit another bone. See photo. A LOT of bones for something supposedly boneless. No other place I've ordered from before had any bones!!

Cheryl, I think you need to learn how to improve your customer service skills wrt engaging with customers. You lack friendliness, a smile goes a long way, as does a warm welcoming personality.

The roti itself, was very good. Loved the texture and flavour They make the chicken roti while you wait, so plan for that. Clean facilities. The young gal at the front was superb, friendly and efficient.

I'll Not be back

Edit: first off, I did not stop in when you think I did. I never mentioned when I stopped in. And you don't even know me, so how do you know when I came into your shop?? 2nd, Cheryl you were at the front when I walked in. 3rd I WAS charged for a boneless chicken roti -- given that you don't know which day I came into your shop and ordered, how would you know what I was charged?? 4th the young girl at the front did nothing wrong... so no need to be correcting her...

I WAS a regular customer of this restaurant.

After today's experience, I actually called the restaurant to inquire if their owner had changed because the order was so unsatisfactory.

The flavor of the food was okay, however the portion was for a 5 year old child. I had asked for my roti and goat to be unwrapped, which was not done and then I had to get it redone. I asked for pepper sauce, and got Frank's Red hot sauce. I called the restaurant to discuss what they can improve, and there was no sence of customer service. I was not looking for money or a free meal, I wanted to give my feedback, but it was just not taken well.

There are many other Carribean restaurants in Ottawa. I was supporting this business because it's local, but no more.

Very disappointed.

Update: July 23, 2020:

As we can all see the poor level of customer service. I guess you don't understand that im not complaining about a sauce. Clearly you're the same lady I spoke to over the phone. Poorest customer service I've experienced. So unprofessional that you actually instead of apologising from a customer service point of view, you're trying to blame this on covid? Please get real lady.

Just to clarify, when did I ask for a free sauce? If I paid $17 for my meal, paying a little more for a sauce wouldn't make a difference. Things like this can make the meal a...

I love eating Caribbean food especially Roti. I was surprised to find a Caribbean restaurant, Ocho Rios, in my neighborhood. Upon entering the store I was greeted with a smile and friendly service. After looking over their menu I decided to order the Chicken curry Roti. I received the roti and decided to dine in. The tables were very sticky. But the issue I had was that the Roti contained a lot of tiny little bones. Each bite guaranteeing a little bit of sharp dense bone. I love Roti and so far I have had no issues with bones, meaning I have had completely boneless Roti up until Ocho Rios. I asked the server if their roti was boneless and she replied yes, but I may experience a tiny bone here or there. Eating almost half of the roti, each bite containing little sharp dense bones, I decided to ask if they could offer me something in exchange for the roti as it was very unpleasant and a little painful to eat. They replied that all roti contains bones and that's it and offered no exchange or refund.

Very disappointed with this place. If the bones were bigger it might have been easier to deal with. Regardless, if a store promotes boneless items, it better be boneless.

If you enjoy sinking your teeth into food knowing full well it is safe to do so, Ocho Rios is definitely not the place to get your...