Tim Hortons — Restaurant in Ottawa

I believe the girls name is kolman ? However this morning I was served by her she takes my coffee from a fellow employee barks at him to do something else then hands me my coffee. I asked about a sleeve for my scalding hot coffee and she barks at me to DO IT MYSELF. Well there are none at the counter and besides is it not company policy to ensure you are handed a safe beverage (especially one that is scalding). No? Ok when I or (someone else) spills scalding hot coffee on myself / or someone else we will see you in McDonald's court ( that lady received 11.000.000.00$ ) WOW...

I got a peach quencher that quenched nothing. No ice. No peachiness.. just colour and lukewarm water. Then basically thrown at you at the window....as though they're in a rush but have kept you waiting 10 minutes for a drink I can make in my sleep. I worked at Tim's - thus my last statement... Either they are understaffed or no one cares about quality anymore.... Save your money guys... If franchising was easy I'd open a chain called "Not Timmies or Not Tim's" and sell the exact same things only better quality. This location, carp road and Stittsville main are the worst...

I'm giving a 1 star for an order on a birthday coupon that was emailed for 1 coffee and a breakfast muffin free on my birthday and was still charged 2 something for it. Very disappointed for the ordeal with the staff there. It's not the point of the price of the coupon but was embarrassed about holding up the line, since the staff there is slow as molasses when it wasn't rush hour. Why bother sending out a coupon if the staff cannot honor it or miss...