Burger King — Restaurant in Owen Sound

After the franchise left this area about 20 years ago, I wanted to try Burger King upon its return to Owen Sound. It was a unique experience to say the least.

I downloaded their phone app to make my order and without the eat-in option due to the lingering pandemic, I had the option of drive thru or take out. I noted the drive thru was lined up past the parking lot of the next store, so I ordered take out for immediate pick up.

When I had ordered from my app and entered the restaurant, I noted a disgruntled, disjointed lineup of other take out customers. Apologized my way into my proper place in the queue and also noted many after me were entering and leaving shortly after they saw how far they were from the counter. I had brief chats with folks before and after me in line, mostly about how disorganized and understaffed the store seemed.

Then, I heard my name called from a server at the counter. I met them at the counter, hopeful to make my prepaid pickup. I was pleasantly surprised to find my order now ready, having suddenly moved past seven or so others to the front of the line, but I had also made a separate order for a free Whopper offer to first-time customers only (to which I added 1 premium topping, a dill pickle), which the app couldn't seem to add to my main order.

After a bit of back and forth with the frazzled server, I managed to get through to them and pick up my Whopper at that time also. Famished, I chose to eat the Whopper in my car and save the main order for later. As far as taste of the food, I have never enjoyed a Whopper more.

True, it had been almost 20 years since having my last Whopper, but the chance addition of the dill pickle was delicious and very satisfying. Any discomfort from my in-store and take-out experience was made up for in the great taste experience with this one customized Whopper.

Unsure I will be back, but I found Burger King was an OK...

I placed a mobile pickup order through their burger king app an hour in advance this Sunday morning Jan 2nd - seamless. Or so I thought...

At 1130 am I place the order choosing for it to be ready at 1230 pm. I arrive, and walk in. At 1220 pm ​I tell the cashier shortly after the line had cleared that I'm here for mobile order # 35. She nods with a blank look and proceeds to continue taking orders.

I proceed to stand there and watch for over an hour as multiple lines are rung through. "53!", "55!!", "45!". After waiting patiently for about 15 minutes past the arranged pickup time (so now 1245 pm), with no update from the cashier I kindly ask for an ETA on mobile order # 35. They look for it but don't return, proceeding to busy themselves in the kitchen.

Unrelated, in this time I also saw a doordash driver get turned away with an order he accepted... I've had my fair share of kitchens I've had to work in (Boston Pizza, East Side Mario's, and Subway), and man the lack of communication is unreal.

At just before the hour mark (1315 hrs) l'm still waiting when I ask a different worker when mobile order # 35 would be ready. "35?" She said with a look of shock on her face as they were going through orders 70 and up at this point. It's finally 1325 hrs when she apologizes for the wait and hands me my order. I check the bag to find no fries or mozza sticks. As there was no way I was waiting longer, I simply left with the two chicken sandwiches, an impossible whopper, and the only drink ordered - a soft drink. Food wasn't even worth the wait but we were starving by this point. No shot I'll be going back or recommending to anyone until they've cleaned up...

October 27, 2022 7:20pm Alright i normally like this place. But to be honest i am really really disappointed of this place!

I asked for a bacon king burger and i got a double burger with cheese and ketchup in it…NO BACON WHATS SO EVER! (In that case it was not my order.). I asked for a onion rings, chicken fries, a road house burger, fries and mozzarella fried sticks and i waited forever to get the rest of my order which they messed up the order during the Long wait by saying they had my entire order in the bag but it was missing 2 items soooo wait again! The girl at the drive thru sounded sooooo tired and we could barely hear her in the drive thru intercom…

To get inside there were sooo much people waiting, i had to wait again in line to get some stuff fixed….That was the 2nd long wait…

i found out again that my road house was a simple burger…a 3rd time going back inside to get it fixed too…

Finding out there is only 2 people working, a guy and the girl that orders at the drive thru and counter….

The Onion Rings were soft…Not even crunchy….

The meat of my bacon king tasted like freezer burn. The fries were warm but not hot and the time to get all my order fixed…everything was cold…

Wow!! just wow…i’ll remind myself to never go there...