Tim Hortons — Restaurant in Pelham

Today I had to endure a humiliating experience from my local Tim Horton’s on the corner of HWY 20 and Haist Street. I am a regular Café Mocha drinker and look forward daily to my Mocha’s. My girlfriend and I purchased our regular order of a small Café Mocha and a Small Coffee, as I we were driving away, I tried my Mocha and noticed that the server did not complete my mocha with the Whip topping and chocolate topping. It was just an unfinished Café Mocha, we continued on our way but with the irritation that my Mocha was basically ruined Once home, I dropped off my girl and was so incensed that I had to return to complain. There my day and treatment from Tim Horton’s continued to displease me. When I came into the store to inform the servers of the mistake, instead of being met with an apology or any kind words, one of the servers just said in a huff “Oh just give him a FREE ONE that is all he wants” I was flabbergasted that I would be humiliated that instead of an apology and a proper reckoning that I would be further belittled to think I just want a FREE ONE. My Café Mocha cost a whole $1.81; I drove back carrying my old WRONGLY made Café Mocha just too so called get a FREE ONE, OMG. What has happen to the customer service that I have come to know from such an establishment as ubiquitous as from Tim Horton’s?

Sincerely

Robert Schinkel

Amendment

After my experience at the Fonthill Tim Horton’s I was contacted by the manager Robin. She apologized for the behaviour of her staff, and reminded them of their policies in dealing with customers, and that being spoken to as I was, was not the values Tim Horton’s promotes. Bill the owner also took time to make amends, with an appreciated gesture and...

I have been there at every part of the day the workers are usually really rude and ignorant except the older women that work there usually in the evening they are the only reason I still go there. I was just there this morning September 18th 2016 around 6 in the morning to get breakfast after coming off a 22 hour shift the person making the food was sick which is not allowed so I asked for that person not to make my food they didn't listen so I asked for them to remake them and the girl that made the food "Sara" was very rude and ignorant and will be calling into head office and manager and I will not be recommending this Tim Hortons and be telling people to not go here it is not worth it. The only reason I gave it two stars is like I said the older women make that place decent they make great sandwiches and salads and are very nice and belong in a better...

Tim Horton's has always been good. Great dark roast coffee and healthy sandwiches, soups, breakfasts, donuts, cookies, tea biscuits, bagels, chili. On top of that, they advertise that if you are not satisfied with your coffee, they will give you a coupon to get a free one. Now what can be better than that? The 2.5 star review was angry about something which had nothing to do with the normal quality of this drive thru. Those that gave it a very few stars are doing so probably because of a one time problem! That is what I saw in the bad reviews. I have found that 99% of the time you get what you ordered and you get it quickly and correctly! I use to get my morning coffee every day when I drove my Sharp school bus route right by...