La Cage — Restaurant in Repentigny

I’ve been going to the Cage on and off for over 20 years. Tonights experience was not just the worst I’ve ever had at a Cage, but the worst experience I’ve ever had at any restaurant in my life. After giving our drinks and food order, drinks came pretty quickly. After all drinks were finished 10-15 minutes later, we were offered more drinks rapidly, and were warned the kitchen was backed up…not a problem, they were quite busy, so fine. After 15-20 minutes when our drinks were finished, we got ignored by our waitress for the next hour. Not any explanation on the delay. Not an offer to give us anything more to drink (even just filling the water). Waitress looked at our empty glasses on a few occasions, and disappeared in the opposite direction, even when we tried to get her attention. I could not describe her, but literally could draw the 2 tattoos on her back because that’s what I saw for most of the evening while she escaped in the opposite direction every time it was apparent that we were being neglected (I really hope it is not because we are English-speaking 😡). Anyway, after almost 2 hours, we all rose to leave, and I insisted that she come over so that we could pay for the few drinks we drank. After she ran to the kitchen, she reappears 5 minutes later saying our food is ready. I repeat that we want to pay for our drinks and leave. She runs to the kitchen again, and after at least 5 minutes of no-show, we decided to leave. First time in my life to leave a restaurant without paying, but after 2 hours of waiting for service, I wasn’t going to wait for another hour for the privilege of paying when it obviously did not seem to be wanted. We owe you about $40 for drinks (imagine…4 people in a bar for almost 2 hours, and only $40 spent 🙄) … get in touch with us and I will gladly go pay the tab. Let the waitress know there...

Definitely will never come back to this place.

Our family got there at around 6 pm and our placed the order for our starters at 6:30 to then receive them at 7:30pm and finally get our main meals at ~8pm.

We had small children with us so we had to eat as fast as we could and then take some of the food to go as it was getting late.

Getting our beverages and water was way too complicated for what that task is. Had to ask for water at least 5 times with 5 minutes intervals between each time.

Also, when evaluating the food served, it was very lacking in quality and taste. The portions weren’t close to being enough. I took a blitz burger for about 20$, yet I finished it in 4 small bites. I could get a cheeseburger at McDonalds and it would fill me up the same…

I understand that the employees couldn’t keep up with the demand and the number of clients, but it’s the managers responsibility to plan these things. It was a Saturday evening, on the first day that the masks weren’t mandatory anymore so this should have easily been taken into account.

It was also very hot in our section and everyone on the upper floor was sweating.

I could suggest having separate employees/waiters to take care of the upper floor because having the same ones taking care of the whole place is a task way too hard for the amount of employees that are scheduled...

We were seated quickly, the waitress came to take our drink and food order pretty quickly. She brought us popcorn with the drinks and said it might take a while for the food. We waited over 90 minutes. The food never came, worse yet, the waitress served tables around us, one of which arrived after us! And she walked right past our table ignoring our empty drink glasses 🤷🏻‍♀️ she glanced over at our table, saw our drinks were all empty and went to the kitchen. Once we hit the hour and 45 minute mark, we stood up and stayed by the table to pay for our drinks. The waitress saw us standing and turned to go back to the kitchen when we called her to come over and give us the invoice for the drinks as we were not waiting any longer for the food. She tells us that our food will be ready VERY soon and we say no thanks, just give us the bill for the drinks we are out. The waitress goes back to the kitchen and we wait standing by our table for 8 minutes! At this point we simply walk out. A table of 4, one burger, one chicken Caesar, one poke bowl and one salmon tartar. The delay wasn’t nearly as disappointing as the waitress who ignored us! A waitress working at a restaurant/bar who doesn’t offer drinks to a table of 4 more than once in 90 minutes??? I have never had...