Diplomat Bakery — Restaurant in Richmond

FOOD (Overall rating 2/5)

Matcha Donut (3/5) - white chocolate and matcha cream are good, not too sweet and had a strong matcha taste.

Salted Caramel Donut (1/5) - this was disappointing. They sprinkled too much coarse salt on top of the caramel cream, making the donut too salty to eat and in the end we had to scrape off the cream.

Earl Grey Donut (1/5) - the donut (cake part) had a strong earl grey taste, but the cream on top tasted bland.

Napoleon Cake (2/5) - cream was good, but the pastry layers were not crispy and felt a little soggy.

Carrot Cake (2/5) - two scores because the cream had good cream cheese flavour, but the actual cake had a crumbly texture and not moist enough. I’ve had better carrot cake at Purebread.

SERVICE (0/5) - COMING HERE RUINED OUR DAY.

We were helped by an asian girl with glasses. From the get go she yelled everything she said, but we gave her the benefit of the doubt and thought she was just trying to speak through her mask and the plastic barriers.

As I started to speak, “Can I get a matcha donut and an earl grey…” She asked/yelled at us: HOW MANY ARE YOU GETTING? I said, “Just one of each.” She yelled: “NO, HOW MANY?”

I started to count, “One matcha donut, one earl grey—” and she cut me off and she yelled, “NO, HOW MANY ARE YOU GETTING? I NEED TO KNOW THE SIZE OF THE BOX.”

By now we were getting uncomfortable and said, “Maybe four. (we’re still deciding)” She started to put one donut in the box, then the other, “AND THEN?” I said, “One Napoleon slice, and one Carrot cake slice.”

This is where she got very very aggressive and frowned, “WEREN’T YOU GETTING DONUTS?”

We were speechless. She cut us off before we could even finish telling her our order and she was blaming the customer for not telling her what we wanted? If she had let us finish telling her she would be able to determine what size of box to use. Also, we didn’t know we have to order only donuts. This isn’t Tim Hortons, where we have to order donuts by the dozen or 1/2 dozen.

So we calmly told her, “No we’re not just getting donuts, and it’s okay to put everything into one box.”

But when we decided to add an additional donut (which fits into the box), she actually shook her head at us and gave us an annoyed sigh.

When we left the store holding that box of donuts, we felt so upset. We've never encountered this kind of treatment or issue at any other bakeries we've been to.

OVERALL: We saw all the good ratings and came all the way to this bakery, we had high expectations and were excited to try. Honestly, the pastry is overrated and isn’t worth coming for, much less getting treated this way. The experience was frustrating and stressful due to the attitude of the server. We will not go back for the pastry and will not recommend this...

A true hidden gem near Steveston area!!! This little small coffee shop has the one thing I love and absolutely adore. Cakes. Their cake variety is endless so many options. And currently they have a deal where 6 cakes is only $22! We got the tiramisu, hazelnut cake, mango cheesecake, blueberry cheesecake, triple chocolate, and the Bailey chocolate cake! • My favorite one out of the 6 is a battle between the hazelnut chocolate cake and the triple chocolate cake! The cakes were super moist, chocolatey, and delicious! I loved how the hazelnut had a crunchy bottom while the rest of the cake was creamy and moist! The taste of hazelnut was present and not too overpowering! • The triple chocolate cake was super moist and it’s definitely a cake that satisfies your cravings for chocolate. I love chocolate cake and this one was one of the moistest cakes I’ve had. The chocolate moose inside the cake adds a nice texture to the cake, and the dark chocolate coating on the outer side of the cake was just the perfect amount. • Overall the cakes were good, not too sweet (don’t get the blueberry cheesecake, it wasn’t that good and had an artificial and odd flavouring at least to me) but do get the chocolate cake!😍. ——————————————— Only thing that sucked and made my rating go hella down was the customer service, the girl who helped us rolled her eyes while my mom and I took our time deciding what cakes to buy. And rushed us. If only service was better the rating...

I can’t say enough about the Diplomat Bakery. I first learnt about it more than 12 years ago when a friend had a cake that was shaped into a book at a party. The book was made of a triple chocolate mousse cake. Ever since then I have been returning to the Diplomat Bakery every time I need a cake. Their prices are very reasonable and the quality of their cakes is excellent. The triple chocolate mousse cake is my absolute favourite and every time I serve it, people are always raving about it. I don’t live in Richmond, but I will travel the 40 minutes to get there just for this cake. The staff is always friendly and there’s always people getting coffee and mingling around the bakery. It’s located in a nice little tucked away spot in Steveston. The parking is easy as there is paid street parking but also there’s free underground parking behind the building. That’s where I usually go. Not really sure if I should be parking there but I do! Staff is always friendly. The place is very clean and organized. It’s a great place to go for cakes for special occasions as well as just having coffee and a treat with friends, to take a break or just because it’s so good! I think the Diplomat Bakery should give me a free treat for this review😀 But honestly, I highly...