Auberge De La Pointe — Restaurant in Rivière-du-Loup

It is a lovely place to go and stay, a real gem that I do honestly plan to revisit and have a longer stay to better enjoy the property. My stay earlier this week however had a few key misses for me that for a one night stay made quiet an impact on the short amount of time I was there for.

Staff was friendly and being a native English speaker I had no trouble getting help from the team in English which was a big bonus for me! The rooms were nice and the AC worked well which on a very hot humid day was excellent to have.

I wish there was more seating/lounges on the terrace, there is a lot of empty space on the deck and the furniture that is there is clustered together. Having more intentional planning and options would enhance this space for use.

We stayed in the Cite building and found we could hear those in the room above us and beside us quite clearly (footsteps and banging mostly), it wasn't a problem once it seemed everyone had turned in, but in the early evening it was quite a nuisance to hear every step other people were taking.

The specific issues I had during my stay was;

Had dinner one the deck and the menu was not at all comprehensive enough for someone with allergies and food sensitivities to make an informed choice. Nachos did not state that jalapenos were included, so I asked if they could be remade without which the server said yes, she then came to our tables to tell us after she had already submitted the new order of nachos to then tell me because the jalapenos were mixed with all the other veggies all I was going to be getting was chips with melted cheese on them. I was not given the option to switch what I wanted with this information in mind, I was told I could order something new but would pay for the nachos anyways. When the new plate of "nachos" came it was missing sour cream which I had to wait for 10 minutes for and then was charged for that sour cream on my final bill. The Ameretto Sour on the menu was not a true Ameretto Sour and was barely tolerable as it seems like it was just the liquor and lemon juice (no simple syrup or egg whites), but after the issues with my nachos I didn't attempt to bring this to the server's attention. The server was very kind and nice but I no longer had confidence in having positive resolutions presented. We had an issue with the toilet in our room becoming blocked, made a call to the front desk and was told they would send someone. 45 minutes later we had to call again and spoke to a different person who seemed aware that we had called a while ago but that someone "should have been there in 5-10 minutes". We had to wait a further 20-25 minutes before someone finally came to the room to assist and by this point it...

We stayed in one of the river view rooms. Sadly, the weather was depressing to get a good view but we see the appeal. The room was very comfortable for our one-night stay in August. It was very clean and well-kept as a top rated hotel in RDL should be but there was a strong dog-like smell that was present from the moment we walked in. The bathroom was also clean but was so tight you practically had to stand in the shower to move around because the open floor space was practically nonexistent and the sink was outside the bathroom. I get it because, you are right in the path of the very heavy door (right in the doorway). That can be a bit weird in terms of privacy.

Once you're in you room, past all of these annoyances, you can hear, and not barely, you can really hear, your neighbour in the bathroom doing their business from not your bathroom, but in the sleeping area as well, so sound barriers could well be improved on too.

In terms of location and amenities, you had a couple restaurants on the property (very upscale for us-and expensive), and you are within a minute to the main highway (20; Rimouski or Montreal) and 10 minutes to the 85 (to New Brunswick). You also have a spa (additional cost), which is nice after a long drive all day, especially for us, after driving from Ontario. You really do get a lot on the size lot this is on, so that really is a plus.

Finally, when it comes to overall value for the money, it was not worth it for us and that may be different for you so check it out first on the website (you can do 360 room tours). For us, we're not sure we're coming back. Some things that are an amazing draw to the place include: 1) Location. 2) Amenities. 3) Clean and Comfy. That is down-pat. They could work on these: 1) Sound Proofing. 2) The Odors. 3) Room (especially the bathroom area thing) Layout. These are our biggest things, so check these out for yourselves if coming here.

There's also a lack of parking too, we couldn't find a space.

MY TAKE: It was a nice stay, yet a few minor, yet unnecessary annoyances kept it from the perfect hotel it's...

If I could give zero stars, I would. I stayed at this hotel with my mother for three nights. It was a mother-daughter excursion, which we don't get to do frequently because I reside in another region. We were quite delighted to stay at this hotel, and we had a wonderful room with a spectacular view. The problem to put it lightly, is that when we came back in the afternoon to the hotel the day before checkout, we smelled a skunk-like odour. It was cannabis, enough to give anyone walking down the hallways an instant headache. We spoke with one of the hotel's directors, who informed us that they had a worldwide star and his entourage staying at the hotel, and there was nothing they could do about them smoking in their rooms and around the property. The hotel offered to shift us to another room, but they were all in the same state: stinky!! We were unable to enjoy our final evening on the deck with the view, we were unable to leave the patio door open for fresh air overnight. Even in the morning, the smoke and scent permeated our room. The hotel provided us with free breakfast and promised to compensate for the inconveniences. We received a call a couple days later and they offered a gift certificate for next year, which a month later we still haven't receieved. Not that it matters because we would not return, even with the gift certificate. We expected a full refund for our last night stay. Allowing people to do anything they want because they are mega stars is utterly messed up, and wrecked other paying clients' stays. This place is a joke.

As you can see by their response below, instead of doing the right thing, which would’ve been to acknowledge their mistake and fix it by refunding the third night; they decided to take the other route and be defensive about it. Yes, perhaps there was one room that wasn’t stinky, but it was a king size bed and not 2 beds like our reservation was. I would suggest to start working on your customer service skills and responses and figure out the best way to handle...