Quality Inn Rivière-du-Loup — Hotel in Rivière-du-Loup

There is MANY people who did not do their job correctly and for that I won't ever give another penny to the quality inn or any of the "choice hotels " . NO REASON and there is NO EXCUSE for what happened . I regretfully booked a room at the Quality Inn in rivere du loup, in Quebec. First of all I was trying to book the room myself , that's what I've been doing and haven't had ANY problems. But unfortunately I was unable to do that and I had to call in to "redeem" my "free night". First off, the call was dropped twice making me have to call back for a third time to book the room. Finally when I was able to talk to someone I asked to use my points and book a room at the quality inn . I informed Lucile I needed a pet friendly room and prefer a king size bed. She booked the room for me. I wanted to verify that the reservation went through ok so I called the hotel and confirmed it was and she said it was booked and there was a note that 2 dogs were coming. I said perfect and hung up. I was on the way to Quebec and was looking through my emails and noticed I had a email conformation for my room and I opened it up and noticed it said no pets allowed. So I immediately called the hotel, I spoke to marina and told her that I received the email and it says no pets , I need one that allows dogs. She said that there is a note that you're bringing two dogs so not to worry . I said really? That's weird the email conformation says no pets. She said not to worry. I said thanks , and hung up. We spoke at 3:26 pm. I arrived at my destination at 8 pm. I walked in and was asked my last name , Pierre grabbed my reservation card and said to initial in a few spots ; it was all in French but I heard him say no smoking and no pets. I informed him I needed a room that allows dogs. He said the hotel isn't pet friendly, I said you've got to be kidding me!!!! I called three times to book/verify and verify again. He was rude and told me it's not pet friendly and I'm not allowed to stay there. So I said now what???? It's late,dark and both of our phones are dead. He said go to the comfort inn across the street. No address was given , no directions I was pissed right off. We arrived at the comfort inn we told the guy at the front desk (Rapheal) what happened at the prior hotel and asked if he had the room available/ if he spoke to anyone. He said he didn't speak to anyone but he has a room for over a hundred bucks. I told him I wanted to use my points he said I had to call into the reservation number to cancel the quality inn and to rebook with them. I was on the phone first with Edward , he cancelled the room , kept me on the phone for about 25 mins and then guess what he told me ? You want to stay here you have to pay for it, this hotel requires 10000 points. After all that ??????????? Unbelievable. Loss of words so I said i want to speak to a manger immediately. I talked to Brian he said the same thing and he also said he is the manger/ owner of the entire centre and I'm unable to talk to anyone else. I either pay or I don't stay there. So I picked up my stuff and went to a hotel that was 160 bucks for the night. I don't care about paying for a room, I haven't ever got one for free but I would of never ever ever gave any of those hotels a cent after what they did. I want to speak to the highest manger possible and inform them of what happened and how mad I really am. I referred 4 of my best friends who stay in hotels VERY often and I can assure you I will tell everyone of them what happened and I take back my referral. I will never ever ever stay in a choice hotel again. I'm disappointed, mad, disgusted how so many people did so little to care about me , my dogs and my boyfriend after a 15 hour drive. I don't care if you buy one night and get 100 for free I will never ever ever ever waste another second of my time, energy or patience dealing with so many people , employees representing a company with such disrespect...

I use a wheelchair and booked a wheelchair accessible room. The room was not very accessible at all. There was no room to get my wheelchair over to the sink area, and even if I could there was a bar refrigerator underneath the sink so I couldn't put my feet there. The room had two beds in it and was small. Too small to be an accessible room even if it only had one bed. The bathroom door was very narrow and I could barely get by the space between the bottom of the bed and the dresser. Overall, I was very disappointed they would call this an accessible room.

They did offer me one of two different suites, but neither was built to be wheelchair accessible and I wouldn't even be able to get my shower chair into the bathroom.

The rest of the hotel was reasonably accessible. The only other minor issue was that the elevator is very small.

The breakfast was as good as any hotel of the same calibre.

The one thing I loved about the hotel with the pool area. It has a big beautiful pool, and a whirlpool hot tub. It's well lit and comfortable to spend some time in.

I would book here again if they made changes to the hotel to accommodate my needs of needing a wheelchair accessible room. Without changes I couldn't recommend anybody who uses a wheelchair to stay at this location.

The staff that I dealt with were sympathetic and very friendly. They wish that they could've helped...

This was either the third or fourth time we've stayed at this hotel...and we make it part of our vacation now every year....it's the last day of the vacation as we head home.... The second time we stayed, the room we were assigned smelled very strongly of smoke - the staff was incredible ! Their reactions were both quick, and as saddened as we were (which actually made us very happy that they so obviously and genuinely felt the same way we did) - We were moved to another room of greater value without change in price - it was a room with a separate room with bunk beds...my daughter felt so special that night and hasn't stopped talking about it since....and soooo when we booked our room this year, we requested that same room. The other thing that impressed us about that past experience was how quickly staff commenced the deep cleaning of the room we were originally assigned...we saw them working on it when we came out of our room to use the pool less than an hour after we arrived.

During this visit, staff was just as friendly and professional. The room was fabulous ! And the beds are more comfortable than our own ! Sooo, when we travel East again next year for our vacation, we absolutely plan to stop at your hotel/location for our night of luxury before...