Tim Hortons — Restaurant in Rosetown

This location used to be fantastic once upon a time, sadly those days are long gone. This has become, without exaggeration, one of the WORST Tim Hortons I've ever been to, and I mean EVER (and I've lived/worked in 4 provinces and driven cross country many times, so I've frequented many). The staff are generally a mix of rude, distant and utterly indifferent to customer service of any kind. When you finally do manged to get served, here's hoping you're not in a rush or overly hungry. Even with an almost comically over staffed restaurant and no one in front of you, you'll very likely be waiting upwards to 5-10 minutes for a coffee...just a coffee (which, chances are, is going to taste like a burnt cup of raw sewage). And if you're hoping for doughnuts/timbits/muffins/etc? Good luck. The selection of baked goods, regardless of the time of day, is absolutely abysmal. Save your time, save your money and save yourself the frustration. Avoid this location...

I had placed a mobile order and mistakenly selected Drive Through forgetting that I was towing a trailer. I went inside and stood at the Mobile Order window. Nobody came to serve me. There was a young girl standing at the cash about 2' away and there were no customers in line so she wasn't busy. She looked right at me then looked away. I went over to her and said "I saw you looking at me so figured I had better come to you." She never acknowledged me, said sorry or thank you...no smile, no welcoming persona. It is so frustrating to go into these places and be treated so badly. Customer service definitely wasn't there today.

I had this happen before when I took a friend here for lunch at 11:30 one day. There were only two other customers in the store and they were sitting. We stood there for at least 5 minutes, had staff look at us and ignore us. There were easily 6 staff there. We finally left and went to...

Ah yes, Tim Hortons—Canada’s pride and joy, where you can experience the thrill of waiting 20 minutes for a coffee that tastes like regret and watered-down ambition. Nothing quite hits the spot like a lukewarm double-double handed to you with the enthusiasm of someone who definitely wanted to be anywhere else but here.

And let’s talk about the food! Where else can you order a breakfast sandwich that somehow manages to be both rock-hard and soggy at the same time? Truly an architectural marvel. And those Timbits? Absolute perfection—if your definition of perfection is a mystery grab bag of flavors because the worker gave you whatever was left at the bottom of the tray.

Despite all this, I keep coming back like a moth to a fluorescent-lit drive-thru window. Why? Because Tim’s is an experience. It’s chaotic. It’s unpredictable. It’s home. 5 stars, but only because I have no...