McDonald's — Restaurant in Saint-Amable

Money FRAUD or LACK OF RESPONSIBILITY of the management.

Mid-August we had a terrible experience with this particular McDonalds. Either they were trying to fool us for money or they were refusing to take responsibility for their own system.

We ordered via mobile order and paid in the application. Upon arrival to drive through we were told that they didn’t receive the payment and that the order was cancelled. We double checked: on our side our money was taken and not returned nor a pending reimbursement transaction was visible.

We walked to avoid blocking the driveway and talked to the person in charge for a good 15 minutes. He tried to assure us that the money would automatically return in the next couple of days. And all we needed to do is pay a second time and if it doesn’t we’d have to call our bank to cancel the transaction. (Fast forward a month the money DID NOT RETURN)

But on that day we agreed under the condition that he gives us a written and signed paper explaining the situation (which we could use as a proof to our bank in case the money is not returned automatically since our bank usually asks documents to support the claim).

His response was “NO”. And he asked to see the order to verify the total. Since it wasn’t much he said: fine I’ll give it to you for free.

FOR FREE!?

We paid for it and the service and the food we received was awful.

First attempt: wrong burger + 10 minutes waiting in line for adjustment.

Second attempt: the burger is wrapped in some dirty paper and seemed to be damaged with a hole in it + 10 minutes wait time in line.

Third attempt: wrong burger and at this point we’re afraid that it has something unsanitary within it.

To conclude: We lost an hour of our time, we couldn’t enjoy our food and we felt accused for not willing to pay when we actually did. The entire evening was ruined.

I feel sorry for the employees that have to deal with this management and for the clients that don’t get what...

They NEVER alternate machines at the drive through. It’s not the first time this happens to me but it really pissed me off today.

We arrived and there was 1 client at each speakerphone. We get in line and then more people arrived in back of us and the line beside us.

They took the order beside us 5 times before they switch to the guy in front of us. My mom and I were already fuming at this point. (We are understanding and pretty patient but this was just making fun of us at this point)

Then the worker took the mans order in front of us and switched right back to the other lane!!! She took a few more orders beside us. (there was a lottttt of time between orders we waited 30 minutes for someone to take our order when there was originally 2 people in front of us.) when she finally got to us we gave her a promo code right away and she asked if that was all, she didn’t even ask what drinks we wanted and then she went dead silent for a few seconds before I said “hello?”

When we arrived at the first window my mom asked if she was the one that was taking the orders and she said yes but she’s new and blah blah blah. Even a new employee knows you switch lanes between every order. Stupid excuses for a lazy job done.

The service is horrible and the employees have...

Sincèrement, si j'pouvais mettre - 1 étoile, je le ferais et ça serait mérité. Si ce resto fonctionne, c'est vraiment juste parce qu'il est le plus proche pour tout les citoyens dès environs. Sur plusieurs achat à toute heure du jour, c'est toujours les mêmes problèmes qui reviennent.

On arrive au service au volant, la file d'attente est longue. Rendu au micro, on comprend asser vite pourquoi c'est long...c'est parce que l'employé ne fait pas ça job à la prise des commandes. Il est parti "je ne sais où" et quand il nous revient, c'est pour prendre la commande de l'autre véhicule, à l'autre micro, qui attend depuis encore plus longtemps que toi! Ne t'inquiète pas, ton tour va arrivé dans 5 minutes encore.

Rendu à la première fenêtre, c'est souvent vide...Ben oui, l'employé est pas là pour faire ça job, faut pas s'attendre a ce qu'il soit a son poste. Donc, avance à la deuxième fenêtre, c'est souvent là qu'ils sont le plus rapide, parce qu'ils ne veulent clairement pas nous voir attendre devant leur fenêtre pour les traités d'incompétent. Ils nous demandent toujours d'avancer vers X parking pour aller porter notre commande, apres avoir payer. Rendu dans le parking, j'ai déjà attendu 25 minutes pour ma commande. Arrivé sur place, la commande est souvent pas bonne. (Oui, un moment donner, il y a tellement d'erreur que tu t'habitues a vérifié avant de partir, on peut pas leur faire confiance) Il manque souvent des choses et la nourriture est pas loin d'être froide!

Le seul temps où tout va bien, c'est quand le gérant me donne ma nourriture. Les employés ont toujours l'air de faire n'importe quoi. Si c'est pas du "blabla", c'est la musique. C'est a un tel point que ça devient génant avoir un McDonald's dans cette ville.

Et juste pour être clair, il y a 15 ans, j'étais moi aussi Adolescent et jamais on aurait tolérer ce qu'on vie aujourd'hui. C'est bien beau venir dire qu'il y a manque de main d'oeuvre, mais il y a toujours des limites à toute. Mettre le McDonald's sur son CV, c'était non seulement une fierté, mais aussi une très grosse référence pour les emplois futur. À ste-julie, on devait faire des "temps", le reccord c'était 32 secondes pour 1 commande. C'était du jamais vu pour un gérant adolescents avec une gang de jeune.

À 32 secondes, pas besoin de faire un dessin pour dire qu'on est pas dans la ligue...