Tim Hortons — Restaurant in Saint-Hyacinthe

Stopped by for a breakfast. I ordered online and, as it was -30c, I drove through with the intention of giving my app order number and get my order. I was so surprised that the lady in the speaker said that I have to park and enter physically to get my order at the counter. I asked if she can just grab the order and pass it on to the guy at the window and she said they can’t do it! What a silly procedure that Tim Horton’s came up with. When I entered I saw that the counter was not ne foot away from the window where order are served for drivers. I’m not blaming the young workers at Tim Hortons, but a strange procedure that lacks common sense.

BTW, the...

Placed a mobile order for two iced vanilla lattes and arrived a few minutes later. I went inside to pick it up and they left me waiting 15 minutes while they served people who had ordered long after I did. Many of the employees looked at me multiple times, but didn’t make an attempt to interact. Once I finally got the drinks, one was not stirred properly and the other didn’t have the vanilla flavouring.

I work in customer service so I understand being busy, but at least acknowledge someone standing at the counter and see if they...

I stoped by at 20h50 for a hot drink. The restaurant closes at 21h. All we wanted was a hot chocolate since we were on a road trip. They refused to serve us saying it was already 21h. When we said no, it’s not look at the clock, the clerk simply said well my clock says 21h. It’s not like I asked for a hot soup and a full course meal. It’s just a hot chocolate that is made automatically with a dispenser 10 minutes before closing hour. The clerk just wanted to leave and acted like he didn’t...