KFC — Restaurant in Saint Stephen

I actually did an online order from this place once on my way home from work. Figured I'd save some time and pick it up since there is usually a wait.

I placed the order and when I picked it up they were INSISTENT i'd paid online. I told them I hadn't and fought them on it as long as I could without delaying everyone behind me... Several minutes.

Next day they called me and asked me to come in and pay. I was pretty flabbergast. If I didn't live in town I wouldn't have but I was a bit concerned one of the staff members would end up taking the brunt of a situation that was clearly a training (management) issue.

When I got there I couldn't even pay by card. Probably because they'd closed the days orders out and couldn't access them. Had to drive to the bank, get cash and come back.

Really poor customer service. Don't understand how you can run a franchised fast food restaurant and not understand how basic parts of your...

Wow..don't know how to begin. Waited for a full 5 min for someone to come out to order desk..rang bell,called out..finally an extremely surly woman came out and point blank growled about being on the drive through( seemingly its offensive to come inside). Asked for a 10 PC bucket,2 included sides,and an extra side of gravy. Wow..on arrival at home(8 min away), the'chicken' was actually squashed into the bottom of the bucket in a full 1/4" of grease. The fries were cold and soggy, and I don't know what happened to the 'gravy', because it was simply brown flour and water. No return on phone, no reason whatsoever why the food quality is so terrible. Not going to that franchise ever, and suggest others to look elsewhere for fried chicken. Laughable to see the only glowing reviews are from people directly associated by family to the current owners. This is something KFC Canada should look into....

Purchased a 12 piece family meal on October 23rd, 2022. Asked the supervisor who took my order ahead of time what white meat came in the bucket. He told me 2 breasts and 2 ribs. I got home, a 30kms drive away, to see a bucket filled with tiny wings, three drums, a rib. No receipt given. I tried calling but this kfc doesn't answer the phone. I followed up via email and the person who opened and replied, Sarang, appeared to share the name of the supervisor who served me. Said he'd get to the bottom of it and get back to me. Not a word. I followed up twice and no response. Disappointing to say the least. Lot of money to pay for a...