ExotiQua — Restaurant in Salaberry-de-Valleyfield

TERRIBLE SERVICE!!!! Went here with some friends after a nice day out.

Arrived and ordered at 6:30pm. Received the food at 7:50pm and not all meals , so we couldn’t even eat our meals together. The remainder of us received our food at 8:10pm . A total of 20 minutes later! ABSOLUTELY UNACCEPTABLE!!!!

We constantly had to remind them that we were waiting for our food. When we asked the waitress to speak with a manager, he refused to come see us and had to deliberately get up to spend 5 minutes of listening to him argue and make up excuses as to why we had to wait an hour and a half to receive our food. Naturally if you are a big party of people then I would understand why the service could be a little slow. However we were only 4 adults. There was no compensation or Im sorry’s from the manager. Just a bunch of “there is nothing I can do”. I usually don’t write reviews but this was one experience I just HAD to write about. Simply because were all in disbelief over the wait times and treatment.

If you want terrible service then don’t waste your time...

ExotiQua does its best each time

Having eaten here several times over the last 4-5 years, whether summer on the patio or indoors in the salon, the main consistent take home, is the food is generally very good. Whether table d’hôte or simply a single repas- always tasty, good portion size, and fresh & hot from the kitchen. The main commentary from many folks relate to timeliness and atmosphere…yes, the wait can be long at times versus others, but you can be assured it is typically worth it. This business works hard every day to put out good food and the owner stands by its products. We’ve waited from 15 up to 60 minutes…very variable. BYOB makes it more agreeable to the variances! Atmosphere-wise a bit kitschy, but you’re there for the food and good times, with an exceptionally friendly and...

We actually left Chiyo and our reservation because it was too loud, too crowded, and we didn't know we had to bring out wine. We've been to ExotiQua before, and when we arrived, we sighed a big relief and knew why we originally liked it. Less stars than the other, but atmosphere and service are important. Thank...