Mo'Cha Cafe & Bubble Tea - Sarnia — Restaurant in Sarnia

Garbage place. On three separate occasions I've tried to order a drink from here on SkipTheDishes and all three times they refused to confirm order despite being open. All three times SkipTheDishes has had to cancel the order and issue refunds on top of complimentary credits for the inconvenience. I feel bad for Skip, as I can't imagine how much they've lost in refunding customers + having to give complimentary credits.

Whoever manages or owns this place. Do better. If you're clearly open, then you should be doing your damn jobs. At this point in time, the constant negative impact on customers should at the very least have you removed from the SkipTheDishes platform.

EDIT: After the owners' reply, I decided to experiment and ordered 3 additional times, all separate days, and times. Would you imagine that, all 3 times the orders were cancelled, Skip would refund the order + inconvenience credits and they'd remove this place in particular off the Skip Network for the day. Oh, and this particular place is very poorly rated on the Skip network too.

My order is simple, it is ONE drink. That is all. Yet, this store manages to somehow not even get past the first step, confirming the order. If you want what is essentially free inconvenience credits totaling $10 each time, just order from this joke of a place. Or, if you actually want your order, just order from the Mo'Cha Bubble Tea on Lambton Mall Rd, they always...

I was excited to give this place a try.. Staff were nice and the 2 drinks I ordered were made quickly. The brown sugar milk tea was good, but there was an issue with the second one. I ordered a Matcha Red Bean Green milk tea with red beans as a topping. The red beans were sour. Red beans can go bad real quick and need to be carefully monitored. I called the shop to tell them about the issue and they said it tasted fine and that I wasn't used to the taste of red bean (I grew up eating red bean. I know what it is supposed to taste like). They assured me the red beans were still good and that I could go back and try them in store.... My mother was worried about potential food poisoning to other customers and recommended that they toss the batch they had because it was no good. The guy on the phone started to get angry and upset at her. Completely unprofessional. I suppose if anyone still wants to try, stick to the artificial stuff.

Edit: I was surprised and appreciated the offer to deliver to Corunna, however, the man quickly rescinded the offer after getting angry at my mother's...

I asked for an iced coffee with extra cane syrup and extra oat milk. It's not a challenging drink to make. Why do you have employees working there who don't even know what cane syrup is? You don't put sugar in iced coffee because it all just floats to the bottom, it's common sense. My iced coffee tasted horrible! It literally tasted like a black iced coffee. I never said I wanted a flavour shot but the employee who served me just assumed, charged me for the flavour shot that I never even asked for. If you can't understand simple terminology that's used literally constantly at places like Tim Hortons and McDonald's. On top of all of that the employees are extremely slow to make literally anything. I've bought bagels there, asked them to be toasted, only to get a raw bagel that looks like there isn't even one part of it that is brown from being toasted. Honestly do better, because I know after that experience I have no desire to go back...