Wendy's — Restaurant in Sherbrooke

Always very friendly and polite team on other days then 02-17. I am a regular customer and unfortunatly last time I will be. Terrible experience with the manager today. Double Dave combo priced on the menu at 10,99$ and charged 14,71$ with taxes. When asking why was I paying that price, manager said yes there is a mistake and will update it since its wrong on a rude tone. I request to be charged listed price but instead of proper customer service, he said I was aggressive and to calm down when I had a smile on my face. He then leave. Cashier polite and nice then just process the order again and ask me to pay the same price of 14,71$. Really...! I left. So when a customer ask politely to pay what is showing on the giant lighted menu screen, he gets accused to be aggressive and still has to pay the wrong price! Tell me...

This is unfortunately one of the worst dining experiences I've had in Sherbrooke in terms of service and overall management. The wait times are excessively long, and the self-service machine doesn’t even provide a receipt, which is frustrating.

Food is ok but often cold.

Cleanliness is also a major issue — the floor is often dirty, and it doesn’t seem like it's cleaned regularly. On multiple visits, I’ve seen employees eating or lounging in the only restaurant booth seating area.

Staff generally appear untrained and unable to answer even basic questions. To make matters worse, the manager consistently speaks to customers in English, which feels inappropriate in a primarily French-speaking region like Sherbrooke.

I would not recommend this location until significant improvements are made in both service and...

July 2025 update: manager still yelling at employees and not helping barely at all. Really takes down the vibe. Employees seem at better spirits when she's not around. Customers too. Maybe she's the owner? Idk.

Never working right. The managers are always yelling at the employees in front of customers. The employees don't care about anything pertaining to food or service. When something is wrong with your food (which there will be), you will be standing at the counter waiting for help. The restaurant was made essentially just for Uber orders (barely any seats in the place) and is just the worst Wendy's I've been to. Call me fat, but I've been going to Wendy's weekly all my life, until I moved here. I was excited, now it's just another fast food franchise that sucks. Make your fries and...