Tim Hortons — Restaurant in St. Albert

Been going to this location since it’s opened, I have always had great service up until the older lady with short blonde hair started running the drive through. At that point I started noticing the uncomfortable interactions. Often I’ll hear here blaming the staff in front of customers for messing up orders. Or not getting orders to the window fast enough. On a separate occasion I ordered breakfast and a coffee and was asked to pull around front to wait for my order. 15 minutes later an employee asked me if they could substitute my breakfast for something else because they were out of that bagel. No problem. 15 minutes later the older drive through lady comes out throws me a bag of food, not either one of my orders and drops my refund in my hand and proceeds to tell me how everything is messed up here that day and again starts complaining about staff…. This morning I order breakfast, get up to the window same lady holding the debit machine out the window, because it took me a few seconds longer to get my payment ready I hear her slam the debit machine down. I asked her to “give me a second please” she reply’s rudely “ I am giving you a second!” These interactions have put me off enough that I will not be coming back to...

I was so pissed off this morning when I came to grab my coffee. "Staff were awesome as usual". No complaints. But I witnessed some incident there, when a guy was shouting & complaining about employees without any reason. I saw everything as I was sitting there for 20 minutes, And a big guy in blue shirt was apologizing instead of defending his employees. I know in customer service they supposed to listen & apologize but they should know before becoming a manager that customer is not always right & they are managers because of employees. I have read all the reviews & I have read somebody complained about some short lady shouting on the floor like as they do at home. I would say - that's employee's floor they can do whatever they want either they shout. Dumb people have rights to complaint about service not employees. I was going to email Manager Sharie But I couldn't find her email that's why I am sending that in reviews. Probably I will come back & ask them if they were ok & they should Ban this kind customers who behave like rasict & complaint for no reason & spoil the atmosphere. I am giving one star for that guy in blue shirt who didn't save employees back. But still 5 star for team who are...

During my recent visit to Tim Hortons through the drive-thru, I had an encounter that left me somewhat concerned. The cashier, a young and friendly employee, seemed to have some difficulty with accurately handling the money.

Instead of counting the cash I handed over, she asked if all the money was there. While I appreciate her honesty, it's essential that cashiers verify the money they receive by counting it to ensure accuracy.

I believe that providing thorough training to employees is crucial, and perhaps there's room for improvement in this area. My intention is not to criticize but to suggest that Tim Hortons invest in comprehensive training to help their employees excel in their roles.

Overall, I still enjoy the food and service at Tim Hortons, and I hope this feedback can contribute to the continuous improvement of the...