Diamond Sweets & Restaurant — Restaurant in Surrey

Ordered today (27th Aug) uber eats with two burgers with fries ,non veg thali with rice , dal , chicken curry, curd, chana bhtura plate In the thali I wasn't even able to break the naan, same with chana bhatura But leave that

I also requested utensils , they didn't even add napkins. When I called about it and asked How I am supposed to eat now? She was like we don't add anything like that not even napkins but as you requested we forgot to notice that we can't do anything....thats it

Anyways just the burger was okay(5 out of 10) that too they didn't add ketchup which is again preety common sense when fries are included.

All the food was stale whatever I was able to try

What funny was initially she was talking in my mother language easily but the moment I mentioned that I'm not happy about the order , she switched to English with accent thinking that I will not be able to argue. 😂😂😂. Last time ordered

Good luck with your business and WORK ON YOUR...

We did the order and they made it so wrong. People usually order out on special occasions, they seriously ruined it. The order was way too spicy we asked for medium hot. We ordered tandoori roti, specifically asked if it was cut into half or not. She told us they are like normal roti in whole not halves. Rotis were cut in half and hard, unlike what tandoori rotis should look like causing food wastage and money as well. Both of the dishes were extra spicy. We did for takeout. They were out of stock for cutlery. She asked what cutlery we needed and said were out of it after we paid for the order. Isn’t it obvious to tell the person that you are out of cutlery. We were at work and seriously, 4 can’t dine in out without cutlery. When we went back to the restaurant, she(person on the front desk) was rude and said it was our fault. WORST CUSTOMER SERVICE EVER. Regret...

We have dined here a few times and they are always consistent. The food is always good, hot, very flavourful and decently priced! You can usually determine the cleanliness of a restaurant based on the state of the bathrooms and Diamond passed the test for sure. I only have 2 issues! 1) The decor is drab, boring and lacking in imagination but I suppose their reasoning is that most customers opt for take away, not dine in. We seem to be the only ones dining in, hence the lack of effort to spruce it up? Maybe? Secondly , the customer service is “so, so”! They aren’t rude or annoying. They simply do the minimum requirement. Basically just bring out the food and off they go. They never come back! Ever! Lol. If you need anything you have to get up and look for help. If you don’t mind basic customer service but enjoy great Indian cuisine, I highly...