The Olive Tree — Restaurant in Sydney

I sit here at our table of 6 watching everyone in the restaurant get their food except us 80 minutes after we ordered, nobody has checked in to update us or assure us we would be served eventually. It's understandable that delays happen in this industry but from a customer service perspective this has been totally pathetic experience and we will not be returning. There is no shame in turning away business you cannot accommodate, but I'd rather eat mcdonald's than continue to sit here watching the restraunt eat.

In the future it would be courteous to let the customers know that you are unable to serve them so they can go about their day rather than create the hostage experience of sunk cost whether or not we should just leave so we can eat.

Edit: I should make clear that the situation was eventually rectified, with the server apologizing for failing to check in, and offered a free desert to make up for their error. While it was a painful experience, I feel it was fairly dealt with, and despite the long wait the food was fantastic, I am changing this rating to 3 stars, and we may return for another visit because they dealt with...

Went here for the first time with my wife, who'd been there before and spoke volumes about how good the food was. I was definitely impressed. I had the Moroccan chicken pizza and can't say enough good things about it. The chicken came in large, tender chunks which covered a lot of the pizza. The vegetables they chose mixed extremely well with the dates and other more exotic ingredients, and the Moroccan spices went very well with the whole thing.

My wife had a wrap and she said it was tasty, which came with a hearty portion of lemon potatoes which were quite excellent. She even said they were better than the ones she makes at home. I disagree, but it's a close race, and hers are delicious.

For delicious she had the baklava, which was excellent, and I had a lemon-basil tarte that was simply outstanding.

It was busy, which apparently is normal, and service suffered a little because of this, but not to a level that was detrimental to...

Tried to take my mom their for mothers day it's my fav place. The customer service this time was so bad we didn't even get to eat. My dad went in beginning of may to make reservations they said they only had walkin left so we said OK he said to call 10 min before coming.... so sat came and I called the guy was so rude. No u can't eat here we r booked for the night and lined up down the street. Now they r advertising in Facebook open Sunday.... he never offered or mentioned Sunday? And we'll NC we didn't get to eat we got pizza and went to visit my papa we drove by because it's on the way and we'll look no line up down the street....if u r offering walkin tables only how r they booked for the rest of the night? I own a salon that offers walkin and their is a big difference between walk in service and reservations or appointments. Busy day is great but not if u r rude to Ur...