Dairy Queen Grill & Chill — Restaurant in Tecumseh

Yesterday my daughter and I went through drive through and ordered a mini skor blizzard and a raspberry blue slush. The girl at the counter said my total was $12.86 so I gave her $22.90. She gave us our order and the change and I noticed it wasn’t correct so I asked again what the cost was and she repeated the same. Then said to her I think you short changed me I gave you $22.90 you should have given me back $10.04 (don’t care for the cents) but she gave me a five and loose change that didn’t add up. Because there was a line I said no worries and left parked in the parking lot and figured it out and she had short changed me. Plus gave me the wrong drink which I asked if they had changed the slush and she said no. So in I decided to go and explained to the girl at the counter and no questions asked gave me the correct change and the proper slush. What made me upset about her was I asks what the difference was in slushes and she said one is ice and one has ice cream in it. So then I asked is there a difference in price and she said no. Found that hard to believe that ice and ice cream would be the same amount. When I got home I called to inquire (happen to be speaking to the assistant manager who was standing at the counter when I asked). She told me that yes there is a difference the ice slush is $3.38 and the ice cream slush is $6.66. So I then say not only did your staff short changed me at the drive through but also at the cash register when I specifically asked. She apologized and said well maybe she didn’t hear you correctly. I said to her no she did because she said let me check for you nope they are the same. She (assistant manger) said come back and get your money rudely. I kindly said it is not about the money nor will I come back as it would not be worth it. It is the fact of work ethics and your staff. Simple maths and simple question yet one didn’t give the correct change back and the other couldn’t be bothered to refund the difference on the spot so instead lie. It is young adults like this that make it hard for others to get a job. If the owner/manager is reading this perhaps speak to staff in regards to work ethics particularly the girl in drive through (short black shoulder length hair) and the one at the front till (long hair similar colour) who were working...

If this could be a no star review it would be. The general manager has no desire to speak to customers and couldn't care less about issues. Called, was promised a call back, then stopped in talked to a fantastic lady, stated the GM would be in that day and would call back, NOTHING. Would not talk to me about the below situation and this was back on September 17, 2022.

Had a small pumpkin pie blizzard when it first came out this year, top had a some mixing but the rest of the blizzard was pure white. So when the BOGO $2 special came out we decided to go again but pay for extra toppings since it was a BOGO and the second one was supposed to be $2 as long as it was equal or lesser value, NO OTHER EXCEPTIONS stated on the coupon.

Ordered 2 medium pumpkin pie blizzards, asked for extra toppings, and one with additional pecans. Got to the drive thru and was $18.57. They charged me $4.78 for extra toppings on the one blizzard which normally costs $6.69 and the BOGO was $2 plus another $3.

It's one thing for a request of extra toppings to increase the cost of a product by almost 50% ($3 on a $6.69 product) but to also charge it on the bogo when it was actually cheaper than the first product is worthless.

Will not ever go back to Dairy Queen. It was an expensive treat we enjoyed occasionally but when you have management not even willing to call a customer for something like this then they don't want...

My mom and I went in at 9pm on a Thursday night, and ordered two blizzards and one meal. From the time we ordered to leaving it was 25 mins. The manager had to come out and ask the "cook" where our food was, since our blizzards had been made 15 mins prior, and were starting to melt, but we chose to not have them remade because of how many other people were waiting for there food and to be served. Next time, we will be asking for them to be remade. We were just ready to get home at this point. The cook wasn't cooking the main meal, just onion rings, which they sat for 10 mins. The manager stood there watching what he was doing, I think to make sure he was cooking the food/doing his job? And I overheard him say the grill wasn't working properly so he had to use a different cooking surface? Which I think we should have been told as this was another cause of the long wait. By this time we left 3 other groups of people were waiting behind us. We've never waited so long there before. I also was not comfortable seeing the cooks handling everything bare handed with no gloves, which is very unhygienic when using different surfaces, and by how busy it was, I'm assuming the surfaces were not cleaned as often as they should be. I normally do not right bad reviews of businesses unless it's justified or I feel the need to let other potential...