Tim Hortons — Restaurant in Tecumseh

Has to be the worst Tim Hortons in Canada. If it’s not, I feel sorry for anyone living near worse ones than this.

I’ve lived here 4 years and this location is the closest to my house and on my daily commute so unfortunately I am forced to continue shopping here if I want my favourite iced coffee.

It took them 3 years to fix the speakers so they are loud enough to hear over the traffic… so I can’t complain about that anymore but that should’ve been fixed LONG ago.

I just sat in the right lane of the drive thru I was the second car and I watched EIGHT CARS get through the left lane ahead of me while me and this poor Subaru owner were trapped in the right lane.

I finally get to the speaker, order my “iced coffee with less cane sugar”. He clarifies the order 3 times but never puts it on the screen (a bad habit of a lot of Tims I find) so I can’t confirm that he has entered it properly. It seems like Starbucks can get a “non fat low foam latte with 3 shots of vanilla 2 shots of espresso etc etc etc” no problem but I can’t get a coffee with less sugar.

I get to the window and they hand me what appears to be 90% cream. I ask what it is and they said “no sugar extra cream like you ordered”. I went back and forth trying to confirm whether I was receiving someone else’s coffee because that’s not what I ordered. They offer to remake it but I didn’t want to hold up the poor guy behind me who had waited just as long as me in the right lane so I just took it and left.

This was just one of MANY terrible experiences at this location and it’s such a helpless feeling because I don’t want to scream at the poor employees who are just trying their best to do their jobs. This feels very much like a management problem. I will stop going to this location if I can find another one that is owned by a different franchisee. It’s the only way I can do anything remotely productive but it’s so crappy knowing that I’m probably screaming into the void and nothing will change because they just keep making so much money off people who just want their coffee in the morning. A terrible monopoly.

I really hope a competitor opens up on this commute soon cause the only thing that will drive change is if it hits the...

Walking into this Tim Hortons every morning feels like stepping into an alternate universe where words have no meaning and customer service took an early retirement.

I could literally recite my order in song, sign language, or hieroglyphics, and they’d still hand me something completely random. I ask for a steeped tea with two milk? Boom, iced capp with three sugars. Bagel with cream cheese? Nope, here’s a breakfast wrap that looks like it lost a fight. I’m starting to think they just spin a wheel behind the counter to decide what I get.

But wait, the fun doesn’t stop there! The staff greet you with the enthusiasm of a DMV line at 4:59 PM. No hello, no smile, just a dead-eyed stare like you’ve personally ruined their day by existing. It’s like being served by people who lost a bet.

You’d think with how often they mess up my order, we’d at least be friends by now. But no, I’m still just “that annoying person who expects their food to match what they actually paid for.”

Honestly, if chaos is your love language and disappointment is your aesthetic, this is the place for you.

Otherwise? Run. Fast. Preferably to a location that knows the difference between "double-double" and "what the...

This place needs to train their staff on good old fashioned “friendly customer service”. I went inside to place an order as well as ask a question about redeeming points. There was no one else in line and I approached the till where a younger female worker ( blonde with a lot of white makeup and red lipstick) was entering information on the till. Without looking up at me she said “What do you want?” rudely as she made me feel I was bothering her. So I didn’t answer to give her a moment to finish what she was doing. She looked at me and I told her I could wait till she was done. Then she told me she was on her break. So I told her to bring someone else if she wanted. She called out for someone else and she wasn’t very much more friendly as she must have been interrupted from doing something else. I just can’t believe that this would be acceptable and I never complain but today I just needed to. This interaction was very upsetting to me and actually ruined my day. Perhaps more training on how to speak to a customer is very much needed. Next time I may not be as patient with this person if I...