KFC — Restaurant in Thunder Bay

Thoroughly disgusted and disappointed. Went there to place $120 order of chicken to feed my family and waited 32 minutes without any explanation. Watched 11 people walk out with orders while I waited patiently. Got my food that was thrown on the counter and ask for napkins but the guy serving me had gone into the kitchen already. There was a girl at the front till that was listening but didn't do a thing. The guy in the kitchen then put some napkins on the kitchen counter and then just left and I said to the girl do you want me to jump the counter to get the napkins and she looked at me and didn't understand me. I then pointed to the napkins and I said I need those napkins and she finally went to get them for me. Got home with the order only to find out that they mixed up the salad and didn't even give us any coleslaw which is what we really wanted . Half the chicken was oily like it had been sitting for a while and we had to dry it off with cloths to get the dripping oils off. Seriously the worst service I have ever gotten out of any place that I've been in Thunder Bay. I really regret leaving a tip and will never go there again. Had a much better experience at Mary Brown's Fried Chicken. Cannot get over how rude the whole staff were. This was definitely not worth the 32 minute wait and $125. Could have gotten much better food and for probably less price...

I recently visited KFC, and while fried chicken isn’t usually my first choice when it comes to comfort food, I was pleasantly surprised by the experience. The chicken was quite good—crispy on the outside and juicy on the inside, with just the right amount of seasoning. It’s definitely not my favorite fried chicken spot, but I can see why KFC has such a loyal following.

The restaurant itself was clean and well-kept, with a neat and inviting atmosphere. The staff made sure everything was in order, and I appreciated how they kept the dining area tidy, even during a busy period. It’s always nice to visit a place where they take pride in their space.

What truly stood out, though, was the customer service. The staff was friendly, polite, and genuinely seemed to care about providing a positive experience. They were quick to greet me, answer any questions I had about the menu, and made sure I was satisfied with my order. Even the little touches, like checking back to ensure I had everything I needed, made a big difference in how enjoyable the visit was.

All in all, while it might not be my go-to place for fried chicken, KFC is a reliable choice for a satisfying meal. I’d definitely consider coming back for a quick and tasty meal with...

Our order came to about $80. It was raining that day, our stairs were soaked. The driver left our food on the dirty ground in the cold to get wet. All of the food was soggy and wasted. We went out early to start checking in case they didn't knock. Not sure how early they came as I started about 10-15 minutes before they were supposed to be there. They did nothing to compensate when we called to complain or when we sent in our review. Waste of money. We decided to order pizza instead. I was surprised they sent us an email asking how they did. Personally, I wouldn't send a review request, unless what happened to us was just our luck? Who knows, but they are missing out on big business - during the summer months we have to order lots due to schedules.

I highly recommend giving your business to Island Spice Jerk House! Their food is amazing, we ordered ox tail and the crunchy chicken. It was incredible and you don't have to pay in advance so you can make sure they let you know they have arrived. So kind and friendly, lots of food without paying an arm and a leg. Not cold or soggy!

My husband wanted to give this place one more try, we called and he was very rude and insulting. This place was amazing, my favourite restaurant....