Mandarin — Restaurant in Thunder Bay

Only giving one star because I can't give 0. I'm a PSW in a long term care home and tried to place an order on behalf of a resident. We called when they opened and while I was coordinating with the resident to figure out the order the lady said she needed to put us on hold and placed the phone on the counter. We waited about 10 minutes and then the call dropped. We tried calling back a few more times but the line was busy (assuming phone was still on the counter). We decided to give up and order from Golden Wok instead. After we placed the order, the lady from Mandarin called back to try and finish the order. I apologized and told her we ended up going with another restaurant. She tried calling back a second time but I didn't respond because I had other residents to care for. The lady had my name and the care home address from when we were trying to figure out cost and she decided to call the other restaurant pretending to be me, was rude to the Golden Wok staff member who answered the phone, and cancelled my residents order. I found out when I called Golden Wok back an hour and a half later inquiring about the delivery. The lady from Mandarin also knew I was placing an order to a care home. So she not only cancelled a care home residents order but decided to interfere with another business because she lost a sale. Completely unacceptable and unprofessional behaviour. That lady should be deeply ashamed of...

This used to be my favorite place to eat but after the way I was just treated on the phone, I promise I will never eat there again! I get that mistakes happen but our rice and beef greens were burnt! So I had called and left a message and did not get a call back. So today when I called again, she asked why I didn't bring it back?! 😐 I told her because you were closed and then did not reopen until today! She was yelling at me saying I should have got a taxi and brought it back to prove I am not making it up. I still have it in the fridge to do exactly that but then she proceeded to yell that it wasn't burnt and she remembered my order and I am lying. I am so livid at the way she spoke to me that I want to throw the burnt food at her..needless to say I will not even bother going across town to possibly endure more of...

This place fell off, defiantly not what it was. Placed an order for almost $200 for a birthday and the food was cooked in old oil, eggrolls, chicken balls, chicken fried rice, breaded shrimp, bonbon ribs are all too dark and have a slight burnt taste and felt stale. The broccoli and carrots in the beef and greens were...