Tim Hortons — Restaurant in Timberlea

This Tim Hortons, much like the other locations owned by the same operator, are all like a low stakes version of Russian roulette. If you order the same drink 10 times in the span of a week, you will receive 10 extremely different drinks, one will be too sweet, one not sweet enough, one too hot, one too cold, etc. It's like a manic depressive version of Goldilocks and the Three Bears.

If you get a bagel it'll either be cut into perfect halves, not cut at all, or one side will be larger than the initial bagel, with the other side being the first man-made 2-dimensional object.

If you're looking for a fun game on a boring afternoon, get a sandwich and try and guess which half all the toppings will be on! Bonus points if the toppings are just in the wrapper and not on the sandwich at all!

Now I know what you're thinking! "The employees must be awful" but they aren't! They're extremely pleasant and doing the best they can with the hand they are dealt by the owner and Tim Hortons Inc.

The coffee is inconsistent because no one receives proper training, because the turnaround is too high to justify it, but the turnaround is so high because of how toxic the work environment can be, thanks to unqualified managers and an absentee owner. Bagels and sandwiches are roughly assembled because Tim Hortons as a company values speed over quality, and frankly if I was getting yelled at by boomers all day I probably wouldn't put my best foot forward either.

Tim Hortons has time and time again shown us that they value profits over people, and that includes both the employee and the consumer. However their only method of increasing profits is to decrease cost, hence why everything they sell gets progressively worse as the years go by, penny pinching to reduce quality and increase margins. This location and its owner are a perfect example of why Tim Hortons is failing.

And remember kids, Tim Hortons hasn't been a Canadian company since 2014 when it was bought by a Brazilian holding company that leverages tax inversion. No matter how much their ads tell you otherwise. The only time you support Canadians when shopping at Tim Hortons, is when you tip the employees.

Thanks for coming to...

Dear Timberlea Community,

As I am not one to write reviews for anything, I feel like I should share my very lackluster experience I have been having with this location.

This place used to be a great spot to get a good cup of joe paired with a nice breakfast sandwich.. but as of late; there hasn't been a soul working in that building who can make a proper sandwich or coffee.

Multiple times I have given this establishment another try with hopes that the golden days of sandwich making have returned in glorious fashion, only to be let down again and again. My coffee is never made correct or with any kind of care.. old burnt coffee or two cream when I request two milk is a mistake that is unacceptable, especially when I already don't want to be waiting in a line for up to 20 minutes for breakfast that is barely held together by the overpriced lack of ingredients used to deceive my hunger for a few minutes.

There is nothing worse as to waking up ready to have a great day only to have it ripped away by the very unsettling lack of care from a few people behind a counter or through a window. Gone are the days of service with a smile.

It seems they substituted the proper folk who understand the art of a good breakfast meal to save themselves a few bucks by hiring people who have no idea how to maintain any kind of consistency in the service they provide.

This Tim Hortons location is an absolute last resort for me, as now; I will happily use the 9 dollars I would spend on an incorrectly made sandwich paired with a stale double cream coffee on a tin of folders and actually enjoy my mornings once again.

Shame on you...

I would NOT recommend the Tantallon Tim Hortons location after 9:00 pm if you are looking for anything other than coffee. I have frequently gone there and asked for a donut, timbits and/or muffin only to be told they are sold out. When I ask about the full trays, which are in plain view of the public, which are filled with fresh product I am told these are for the morning. This has happened to me whether it is midnight, 2:00 am and even at 4:00 am. To add insult to injury when I have asked about leaving a message for the owner about my concern the response has been "Go ahead, he doesn't care. We receive these complaints all the time. We are only doing what we're told"! This would appear to be accurate since my concerns have gone unanswered and nothing has changed. In my view a sale is a sale no matter what time it occurs! If the demand is there perhaps an increase in inventory may be warranted. I now go out of my way to avoid the rudeness of this Tim Hortons and its sister location a few minutes down the road by the...