Flava Ceen Inc. — Restaurant in Toronto

First off just wanna say the food is “ok” but service was terrible. I came in to order the lunch special which is 7.99 and says u can choose any type of chicken on the board …. Well that’s not the case. I walked in and the lady was helping the women in front of me. When it was my turn to order the women behind the counter completely ignored me and went on her phone after she stared at me then goes to the back. Once another customer came in she ignored me once again and helped that customer(barely acknowledging me mind you) i should have just left at this point! But she continued on and once again I’m standing by the cash to order she prepared another customers order and looked at me to move ….. no customer service at all….. after that a good 5-10 mins go by and her helping two other customers who came in after me ! Only then she was willing to take my order! She was rude when taking my order and told me the lunch special is only for 3 types of chicken. Even tho their sign says “any kind of chicken” ….. just everything about this place screams bad customer service I told her no spice she didn’t even listen….. she handed me my order in such a rude way might I add (I have never been treated like this before) I wouldn’t recommend this place at all just all around terrible experience! This will be my first and last time here! they really need to have a better system to help their customers instead of being negligent, and rude. She looked like she didn’t wanna be there at all ….. I will never come back or recommend this place to anyone. Simply...

Very disappointed with the food and service I received. I ordered their jerk lasagna, & despite their false promise of it having a lot of sauce when I asked, it ended up being so dry and soggy. The lasagna was clearly microwaved and lost its structure. I also got one piece of their fried chicken. The skin had a great texture but lacked seasoning and flavour. The chicken meat was somewhat moist but not juicy. I also got a very small container of curry goat sauce on the side which was actually the tastiest thing I had out of everything.

I also felt a sense of racism from the way I was treated. Being Asian, I understand I may not be the common customer for this type of restaurant, but that shouldn't change the level of anticipated customer service I should receive. The owner didn't greet me nicely like he did with his other customers of the same ethnicity. When he asked for my order, he wasn't happy about it & almost sounded like he was bossing me around with his tone. The cashier that finalized my order spoke very rudely to me in the most disgruntled manner. When I asked for other menu items & possible extra condiments, she responded in such a negative tone & was rushing to dismiss me. Not that it bothers me that things were sold out, but her attitude was very uncomfortable & unprofessional to deal with.

I had high hopes for this place, but unfortunately I won't be coming back. I'm sure there are other Caribbean spots that will treat me with a decent level of customer service that everyone of every...

This was my second time ordering from this restaurant and although my first experience was mediocre in terms of food taste, portion size and customer service, I said let’s give them a second attempt.

I AM TRULY DISGUSTED!!!!

Yesterday after exams, I purchased a jerk chicken meal with rice and peas with a moderate amount of oxtail gravy, which was well seasoned and drowned out the flavour of the rice. I had about a quarter of the meal once I got home that evening and shared some with my kids. The rice and gravy combo was good, however, the rice was a bit mushy and the chicken was quite oily. The remainder was set aside in the fridge. Early this morning, for close to 2 hours straight, I was throwing up all over the place!!!!! Shortly thereafter my kids one by one were running to the toilet crying for stomach pains. (Sorry TMI) After nearly 6 hours of being in agony and debating whether to call the ambulance, I fell asleep. I later asked my eldest son to throw the food in the garbage and the smell that radiated from the container and permeated into the air was atrocious! I am not trying to bad mouth no one’s business, but this ain’t it.

Please, please, please it is mandatory to be knowledgeable in proper food handling, food and safety practices and committing to adhering to rules without ever having to cut corners to save money like so many restaurants are guilty of doing.

Unfortunately, after this experience, I must say that I will not...