Tim Hortons — Restaurant in Toronto

This is a self serve Tims that also has a small but good assortment of doughnuts. Yes it is inside the Esso gas station, but the coffee has always been fresh when I have been there. I kind of actually like the idea of making my own coffee because if you follow the very basic instructions, you can never screw it up! The issues that I do have with this location is that, it depends on who is working, sometimes the place is a little dirty or messy to say the least and also if there is more than yourself trying to get a coffee it does get a little crowded. Maybe if they would rearrange the coffee counter they could easily eliminate this problem. The way it is now seems to adding to the problem. The cups, cream, sugar, coffee and stir sticks don't seem to be arranged properly...

How can you have a promotion going on and choosing who to offer the roll up, cashier ask the person before me if they have points scanner and offers roll ups also. I was next in line when I handed the money in one hand and my scanner in the other hand she's going to tell me I can't get my scan because she already cash out, how can you cash out before even collecting my money I also ordered a belt sandwich I got a egg sandwich instead why Tim. Setting up the staff to hate and rob people like this? too many discriminating going on and it needs to be dealt with urgently staff need to learn professionalism and have respect for customers no matter the...

I thing about a company , is to serve its customers well, they never ask me for my letter of points and then I tell them about the points and they say is to late , I must be before paying but they never ask you for your car points , that is a sign that they are not interested in giving any points, so they already know take out their car of points...