Tim Hortons — Restaurant in Toronto

The evident disregard for customer satisfaction displayed by their lack of attention to detail and unwillingness to provide good customer service is truly disheartening. It is disconcerting to witness such a lack of professionalism and dedication from an establishment that I frequented in the past.

While I acknowledge the challenges of working in a fast-paced environment, it should not serve as an excuse for consistently mishandling orders and neglecting even the basic level of courtesy in greeting customers. As a customer who pays for their services, I deserve to be treated with respect and have my orders taken accurately.

This experience has left a bitter taste in my mouth, and I can no longer place my trust in this particular establishment to deliver a satisfactory experience. The prospect of enduring the same lack of attention and subpar service is simply not worth it. I would much rather direct my business elsewhere, to a place where my needs as a customer are truly valued and prioritized.

Moving forward, I sincerely hope that the management of this establishment takes the necessary measures to address these issues and enhance the overall customer experience. It is imperative for them to adequately train their employees, cultivating a sense of professionalism and attentiveness. Only then can they aspire to regain the trust and loyalty of their customers.

Until then, I will actively seek out alternative options that prioritize customer satisfaction and ensure the accuracy of my orders. It is regrettable that it has come to this, but as a consumer, I firmly believe that I have the authority to choose where I invest my hard-earned money. And in this instance, it will not be at this particular...

I don’t say that lightly. This location sets the gold standard for how a Tim Hortons should be run. For a store of this size, having six team members working together so seamlessly is nothing short of impressive. Each employee is professional, efficient, and courteous — they actually serve you with a smile, which is a rare sight these days.

What really sets this location apart is the cleanliness — not just the front-of-house, but behind the counter too. Everything is spotless, well-organized, and clearly cared for. The professionalism and attention to detail here is unmatched.

One thing that truly stood out to me — and further shows how professional this team is — is their choice to communicate in English, even though it's clear they all share the same cultural background. That decision ensures all customers feel included and welcomed, and it's a breath of fresh air compared to other locations where staff casually revert to their native language mid-shift. This simple but impactful gesture speaks volumes about their respect for the job and the people they serve.

Hats off to the management team! Whatever you're doing, it's working. You’re not just running a store — you’re running a masterclass in operations. Honestly, corporate should take note and have this team train other locations on how it’s done.

I've seen smaller Tim Hortons with the same number of staff who look completely lost — like chickens with their heads cut off. But not here. This team is sharp, focused, and in sync.

Amazing job to everyone involved. You all deserve serious recognition — and a raise while...

I had to give one star in order to write this review or else I wouldn’t have even given a single star. So I went in drive thru, few minutes ago ordered my usual of coffee. When I reached the Drive Thru window one girl had coffee and one girl had debit machine in her hand. I said hey can I please collect my tims points and the girl who had the debit machine quickly scanned it. Now I was switching the app and opening up wallet to pay through Apple pay and I said hey give me a second I will pay with visa. The girl with debit machine almost in my face commented to the girl besides her in Hindi, that my hand is hurting from waiting for her to pay ? Like what? I know drive thru times are part of your assessment when it comes to fast food because I work at a drive thru location as well in service industry but like can you just chill for a second. Further I pay and then I’m putting on my seat belt because I’m short with a sedan car, she proceeds to make multiple comments “let’s go guys, hurry up, how slow can people be” like give me a break. I haven’t even put my coffee in my cup holder which you didn’t provide me with a sleeve for, but give me a second to wear seat belt to drive safely. Please give your employees Accessibility for Ontarians with Disabilities Act (AODA) training as what If It was a person differently abled or hard of hearing or have slow understanding time, these girls would’ve definitely committed a crime by ignoring their accessibility needs. If you want to be rushed, ridiculed and basically receive the worst customer service possible please do visit...