The Urban Eatery Carstairs Steak & Pizza — Restaurant in Town of Carstairs

Was excited about eating out with family tonight and decided to have our favorite Pizza loaded , we waited over 25 min to be offered a drink , despite only 3 people seated inside restaurant , we ordered a nice loaded pizza only to find ingredients listed in the menu where missed bacon , beef , . Also ordered a Soulvaki pizza to go only realizing kalmata olives where actually black olives , chicken was not seasoned . Our water came to the table in a cool very dirty bottle , my knife was dirty with black flecks of something attached to it . After calling about the second pizza and missing ingredient pizza was taken home , I called the restaurant to voice my concern and was disheartened to be passed to 2 people who actually didnt care about my concern and wanted to pick up the pizza as proof this has happened . I offered to send photos of the pizza , but the owner and mother insisted on picking up the goods and didnt want a photo . Then he said hes too busy too listen to my concerns as many people are ordering . He hung up on me . I feel after my payments where made , am.i not a customer ? How rude is this to take your money and dismiss my concerns . My advice is dont eat there , look around at the dirty floors , dead bugs in corners , missing ingredients . Dirty serving dishes and drinking water glasses had dirty ring around the tops and wonder if you will get sick or whats in your food . Cleanliness is Lacking . Last summer this place was great it sure has declined . I was not given any type satifaction by voicing my concern .

AS PER YOUR COMMENT TO THIS SITUATION NO WHERE DID YOU EVER OFFER A REFUND FOR THE FOOD , SO YOU ARE ALSO DOSHONEST , IF YOU HAD OFFERED A REFUND I WOULD HAVE WELCOMED YOU TO PICK UP THE FOOD, WHICH WOULD HAVE BEEN A LONG DRIVE TO CALGARY FOR , WHICH WAS FOR A FAMILY DINNER . IS IT NECESSARY REALLY TO CHECK A MENU TO ENSURE THE CORRECT INGRIEDIENTS ARE IN IT . WHAT ABOUT PEOPLE WITH FOOD...

We were in Carstairs for wedding and had several hours to kill so we got some lunch at Urban Eatery and...wow!

From the outside and even when you first wall in you would think this would be more of a dive, with food that was was meh, but we were proven completely wrong! I ordered the Turkey and Brie sandwhich and my husband had a burger. Presentation alone sold us, but the taste was even better! Even my picky 2 year old who never eats ate his chicken tenders and fries! Price was very reasonable.

I met the owner and she was lovely, definitely will go back if we're ever in the area! If you're local, you definitely need to...

I have been frequenting this fantastic local restaurant for a couple years now, there are loads of options for types of cuisine and everything has tons of flavor! This is my go to place for pizza and wings, they are always delicious, fresh, quick and very affordable. If you have any food allergies or sensitivity, they have many gluten free options available. This is perfect for all the celiacs in my family. The owners and staff are wonderful and so kind whenever I am there and as a plus, the location is newly renovated and looking beautiful and vibrant. I will always be back for more of your tasty eats, thanks CS...