Tim Hortons — Restaurant in Town of Souris

I don't know how this location manages to consistently fail to meet expectations.

every single order I have made over the course of the past year has been rife with missing items, substitutions, and sometimes even the entirely wrong person's food.

Staff training is laughably absent and display turnover rates that boggle the mind.

you would think it impossible to mess up the simplest of orders, not even one that requires ANY preparation.

Take this order for example: one SINGULAR herb and garlic pastry square. ordered in the morning when it would be freshest.

Somehow, through the mental gymnastics that take place behind the counter, I end up charged for two. an immoral upsell at best but that isnt even what baffles me. i didn't receive two... I received one, inedibly stale, jalapeno pastry square.

This is only one of many instances that I and other community members have experienced and as such I choose not to give this location my patronage.and clean restoraunt.

I will not be removing this review for any reason. This location has earned it fairly after being given multiple chances...

2 days in a row I have came through and got my regular order yesterday I got my bacon breakfast sandwich with no cheese and I had received it with cheese and the bacon not cooked. Was not fit to eat. Then today I got a plain bagel with Herb and garlic cream cheese ( pay 1$ for the spread ) and I received a plane bagel with plain cream cheese with not even enough on the bagel to notice it and hardly toasted. Multiple times I have got my grandmothers coffee ( medium black 3 sugar ) and took it home to her and had her tell me there was no sugar in it. Or the repeated chocolate milks that are spoiled. Or the ice Capps with no caramel or even sometimes cream. I’ve worked here in the past I know it’s FAST food and it’s easy to make mistakes but it shouldn’t be everyday. When I’m at the speaker I’m being rushed completely. The only good times I get the order 100% right is when night staff is on. I’m beyond disappointed with Souris Tim Hortons and...

I am sick and tired of this tim Hortons. This is the final straw. Not just once or twice or three time's, I've lost now how many times. This Tim's has got to be the poorest place I ever had the choice to go to. To night at545pm I drove through and tried to order 1 turkey bacon club and two farmers wraps. I was told this was a breakfast item. So I decided to order 2 turkey bacon clubs and two coke. I then was informed that they could only make one sandwich and the other would be on a bagel, then before I could say OK I was told they have no bacon. I'd rather a second cup or Starbucks come here. If you can't provide proper service and food maby you should close this branch. I will never ever go to this Tim's again. Looks like Robin's donuts will get my orders. Interested in who else in Souris and the surrounding area have this...