We had visitors in town and saw this restaurant while visiting Stanley park. The restaurant looked very clean and presentable for a nice sit down lunch, so we decided to grab some food there. However there were many let downs during my lunch. I first asked if they had heated patio, and was told they did, but the waitress brought us to a section on the patio that did not have a heat lamp. They didn't have enough heat lamps to cover all the seats. The menu selection was okay - not a lot of choices but that's okay as they had the menu outside by the entrance so I was not upset about this. We ordered our food and had some more negative experience. First we saw there's wifi called pp_guest, but it asked us to login to Facebook. That's very personal. It also had alternate login with a code. I asked the waitress what the code was and was told they did not have wifi. When they gave us the cultinery, it was with paper napkins, not cloth napkins. For the nice settings and decors I was expecting cloth napkin.

One of the plates was not clean. Food itself is not bad. The fries and onion rings were amazing. However the beef in my burger was a bit dry.

During course of meal our waitress did not come back to check and ask how things were. She also was not friendly (just took our orders, no smiles). I think our experience would have been a lot better had waitress been better trained to get us a heated spot, answer wifi information correctly, and at least attempted to be more hospitable.

I have to say the manager on duty was good though. When we are about done, he did came by and ask if we need a heat lamp and how everything was. Since I was almost done I just said we are okay.

Overall descent food, poor service, nice ambient and decors, and would really benefit from better trained servers.