Tim Hortons — Restaurant in Virden

This is a long story. you know how you can go online to their website and tell of your level of satisfaction. I had done that on several occasions but to no avail. So it makes me wonder what they do with the information that people provide them on this online customer satisfaction air your opinion survey that they ask you to fill out. My complaint has been and still is a very simple one. They are in the coffee business but they haven't got a clue what people want to put into their coffee. And it isn't because I didn't tell them what I wanted in my coffee when I did these surveys of theirs . I did. Since they don't have what I would like as a condiment in my coffee one day I decided to try out a combination of hot chocolate and coffee which if I might add was pretty good. So that more or less solved my dilemma. ... Or so I thought. I was left to discover that the powers-that-be don't realize the importance of training their staff properly in regards to fractions. No one might say that I am nothing more than a whining complainer and you know what I wouldn't disagree. I am a whining complainer but I'm also a paying customer. So that should give me the right that if in the event I asked for a drink that contains 1/3 of it being chocolate and 2/3 of it being coffee that's precisely what I'm wanting. Is that too much to ask? However on many occasions where I would get the opportunity to look inside the cup before they poured the coffee into it I would see that it was closer to 2/3 of hot chocolate instead of 1/3. I know that might not be a big deal to some people. So what? Who cares? But it is very comparable to this scenario: if you only want one third of a teaspoon of sugar in your coffee and you are given 2/3 of a teaspoon you are going to notice the difference in taste. Anyway once again I don't blame the employees I blame management. Anyhow all they would have to do is provide the customers with the choice of taking white sugar or brown sugar for their coffee. like I said they don't have a clue about what customers want and even with this review that I am giving I highly doubt that you will ever see brown sugar in a Tim Hortons restaurant. The result? I've gone from getting coffee upwards of three times a day down to zero times a day. However no one makes and iced cappuccino as good as Tim Hortons does! So I do go and have one of those on occasion. They taste the same way each and every time. I don't have to worry whether they know the difference between 1/3 and 2/3 and I don't have to worry about whether there's brown sugar in it or not because I like how it tastes just the way it is. I hope you had a...

My friend and I ordered food inside and while I got my cilantro lime bowl and coffee fairly quickly my friend who had ordered immediately after me was still waiting. We waited 20 minutes before finally asking where her habenero wrap was. The front counter girl asked the man making the food and we heard him say "what wrap" and she explained and he tried to put blame on her right in front of us. I had watched him serve off orders before making them (as I worked in fast food I know it's to make it seem like he is a faster worker than he is) so he likely served it off and forgot to make it. He was kind of rude to the girl and I find it quite awful that he tried to blame her in front of us instead of just apologizing for his mistake. We got the wrap in the end but then when I got to the car and finally went to eat my bowl I realized I didn't have any sauce in it. So this man had forgotten a wrap, was rude to the girl when told and on top of that didn't make the food right. Disappointed and if I was his coworker I...

Went for coffee like every day and the first day for your Tim’s reward card and they couldn’t take it because the system was overloaded is what I was told. The other problem is your debit machine is down very often through drive-through, i’d say in the last three months it’s been down at least five times when I go, fine but do you know how frustrating it is to sit in your car for 10 minutes to be told you cannot get served because you don’t have cash, the first thing should be done is a sign put up before you turn into the drive-through, that would be only common courtesy for your customers, I think of all the times the debit has been down only once was a sign put up and it was just a small 8 x 10 piece of paper that was easily missed, since is down so often I would think you should get a cardboard on a stand to put out when it goes down, it can be reused...