Greco Pizza — Restaurant in Whitbourne

While the food was good..The customer service needs a lot of work. I ordered the East Coast Special which comes with garlic fingers. I was expecting everything was in the large parties box however it comes in its own pizza box. I am mentioning this because when I got to my vacation property and noticed the second pizza I ordered was missing. I called and was informed it was still in the warmer and asked if I wanted to come back and pick up. I did say I would come back but did not want that pizza,that had been sitting in the warmer now for over an hr. I asked to change the pizza I had originally ordered (cheese and extra pepperoni) to a cheese pizza extra cheese. Being in the customer service business for 45 yrs. I suggested to the lady I spoke with she may want to consider some compensation for my time and gas. for this error as it was not something I caused and as a result had to drive 30 mins each way. 1 hr in total to go back and pick up the pizza. She advised me she could give me extra cheese at no additional cost. Really I already paid for extra pepperoni? I left it by suggesting she can decide on what the compensation would be and that Inwouod be there in 30 mins to pick up. Arrived back at the store. Provided my name and was handed the pizza without even an apology for the error. Not acceptable. The total cost of my order was 101.75 and I did not even receive a sorry for your...

We popped into this place on our way along and we're absolutely horrified by our experience. We ordered our food and sat at the table with our three kids while it got prepared. We were told it would take about 10 minutes for our panzerottis, cheese slice and garlic fingers to be ready. While we waited, my husband ordered a sandwich for our son at Robbins, and then proceeded to wait for our food. We received the sandwich quickly but had yet to receive anything else.. after about 15 minutes, I went up to ask about getting our slice as our other two children were hungry and getting impatient.. we waited another 5 minutes for the slice.. and then another 15 minutes for our panzerotti's and garlic fingers. After waiting a total of 40 minutes for our food, I went back up to the counter to see if I could get an idea of when to expect my food.. the man told me it was almost ready.. I waited at the counter for ANOTHER 10 minutes.. only to get to the table, open the box and have my panzerotti still cold and undercooked. We will NEVER be back to this location and we will tell anyone passing through to AVOID this Greco location. Totally unacceptable. If I could rate 0...

For the love of God, eat somewhere else!!!! Definitely avoid the Capt. Submarine, at least. I ordered a burrito, it took forever to ring it in because the staff didn't know how. Then they didn't know the Capt. Submarine people were supposed to make it, so I waited a long time before they figured that out and then told me they were finally starting my order. They didn't have all the ingredients required. The quality of the food was abysmal (rock hard tortilla, microwaved sour cream, etc) and I'd already wasted so much time getting it that I didn't have time to send it back and just get something different. Didn't have the 20 minutes to wait AGAIN and had to get back on the road. The cleanliness is questionable, my burrito was wrapped in paper smeared with mustard (no mustard anywhere in my meal) and I could see the person in the back chopping up the fresh veggies without gloves and coming and going between that task and operating the cash register. Totally disorganized, poorly trained staff, poor hygenic standards, not worth it at all. Go...