Boston Pizza — Restaurant in Winnipeg

This Boston Pizza serves food that is on par with what you would expect from the franchise, and so I am rating the food and atmosphere both as 5 and 4 stars respectively.

However, the service I received by my "waiter" Colin was disappointing. He did not take my order, he did not deliver my food, and he only checked in on me once. There must have been four different people who helped me during my single visit and for that I am grateful.

At the end of my meal, Colin told me that he will be receiving 100% of the tip that I paid; despite doing less than half of the work. (Did not greet himself, did not take my order, did not serve my food, barely checked in on me...)

It is important for me to know how my tip is being paid, whether it is a controlled tip or a direct tip and Colin told me that the tip I would be paying was in fact a direct tip directly to him. This means that it is his discretion as to how or if he allocates his tips to all of the people who contributed to my order, or if he will simply take the tip entirely for himself as he is under no obligation to redistribute the funds.

When asked about this, Colin told me that the waitress who assisted me (one of the other three people who also helped me during my meal, whether directly or indirectly), was a "good friend" of his and he will make sure that she gets her fair share. While I have no way of assuring that he will actually follow through with this, I do not care if Colin and the waitress who helped me were a married couple with six children, siblings, good friends, in a situationship or complete strangers - what is important to me is that the tips are going to all of the people who contributed, period.

While I do genuinely trust that Colin will redistribute the tip amongst the first person to assist me, and hope he does the same to the other two people who delivered and took away my food, I wish that there was a more formal way to distribute tips in these types of situations.

If Colin and the first waitress were not "good friends", who is to say that Colin would have incentive to share his hardly earned tip? I frankly have more sympathy to the chefs who only receive 4 percent of the bill while servers like Colin who may just do the absolute minimum are expected more than double, if not triple, that amount - and clearly, at least in the case of my visit today, for a fraction of the work.

P.s the Bandera bread is to...

so being one of boston pizzas regular customer at the store at garden city i have always considered the restraunt to be a place of all my major celebations. so today on my birthday they denied my id card saying that they did not accept photo licences from diffrent countries and also i had given them a manitoba govt issued licence which was denied by the store and infact was accepted at the liquor store, all the major clubs and other locations boston pizzas. me and my friends have always spent 200 to 300 dollars in every meeting at the garden citys boston pizza location and this was one of the worst experiences on my birthday that i have had which will result in me not walking into the store ever again for any occasion the store should make sure that they know what a govt issued id looks like and the manager at the front desk on top of that kept us waiting on the desk returning after a while telling us that there were less servers in the store and never asked us to sit while an entire area in the store was empty now i dont know if she had a racial issue but her attitude was just not an attitude of a manager and some management training should definately be given to the manager to make sure she dosent spoil the reputation of the company in all they just werent amazing and to the manager she should know that pointing middle fingers in the air and then covering it up with other actions are simple gestures of arrogance overall i just want to say im really dissapointed. date 18...

The issue here is price why buy a pizza for 9 bucks bare 8",when u can get one at ZA on Main street Wpg north for 12 bucks unlimited toppings.....Boston has pretty skirted staff but that has been a long time since pretty girls serving me was a mitigating factor when going out.... Not a good value by any means .. But if vanity and sports is your thing go for it ..

2/7/2025 comment 6 years later because of one bad experience you lost me and I have not returned. Even your pasta deals in Jan 2025 have not had me revisit ….Customer lost by perception /feel of service /feel of quality and value is a bad thing … I realize that new staff and new management may be the case 4 years later ….. there are a lot of competitive restaurants in your area ...sports may draw your current clientele in but I may consider giving you another chance in the next month ....and no I am not looking for freebies , JUST VALUE FOR WHAT I AM PAYING FOR ....Hope for the best for my next visit but I am not overly confident ....just being honest as I have recently heard from friends that they were not satisfied but you will have to ask them about...