Kalesa Korner — Restaurant in Winnipeg

Food was good , I had the TAPA Breakfast however it could have been warmer , the RICE could be a little better on the Breakfast I had. The Longanisa Side sausages were over garlicy , I cook Longanisa at home and if I make them from scratch I use roasted garlic not raw as I think this was the issue with my sausages at Kalesa. The Sauce on the Sausages was awesome. TAPA was very tasty and the star of the plate..... Now a GRIPE with condiments , Bottled Ketchup Please not a small pill container , I like Ketchup and soya sauce and should be able to have more that I got . Now service .....COFFEE comes out first with Water not after my meal is brought to me ....COFFEE also should NOT BE INSTANT COFFEE that is IMHO a big NO NO for a stylish place like Kalesa that has potential to be great and in a good location...... YOU HAVE A COFFEE MAKER please use it to make coffee not hot water. Also Water glass and Water flask should be coming together. All in all the service was fragmented and not in sequence. I do plan to give this place another go ....atmosphere is a 2 because someone should have been in front watching for Patrons as there were 6 people waiting for service for about 8-10 minutes with no one in front at all .....that is a potential walk out of clients and lost sales .....I am sure you can do better , so clients should get their water and drinks and explain that you the server will be back in a few min but to sit and wait and have fragmented service will be a disaster for your customer service perception . Thanks By the way I have worked in Customer Service in the past and understand that Serving Staff have a tough job ......but please remember perception of a open and friendly atmosphere even if you are extremely busy is key to not having walk outs , bad reviews at it is the first impression a customer has when they walk into the establishment.....then follow up with correct procedures of service per table. AND no I am not looking for a free meal or comping of my last meal .....this is free advice from someone who has experienced doing the wrong thing and was corrected by a Kind Restaurant owner that I worked for , he took the time to teach me skills that I carry even in my professional management career 36 years later.

And I too appreciate you responding , we all deserve second chances ....you have a great location with great potential for the Community of Garden City ...you also have a lot of competition with Mama Nors where you just have take out but you have the distinct dine in ability ....this is where you can shine and with a few tweaks and check & balances you would easily have a weekend and week night regular crowd....Good Luck...

The inside decor was quite nice they have a stage for live music which was not used the night we went. They also have several booths and tables to sit at. They also seem to be able to accommodate larger groups, as there was a party of about 12-15 when we were there.

The ordering process was smooth and simple, walk up to the cash, look at the menu, order and pay.

We had the Beef mami and Sizzling Sisig plate which were both very good. We also had the cucumber & calamansi drink on the recommendation of the very friendly staff taking our order and it was fantastic. If you prefer the taste of calamansi, you may be a bit disappointed, as the cucumber is the slightly predominant flavor, however they go very well together.

Overall a good place to visit if you're in the...

It was my partner and I’s first time here and we thought it would be a sitting down traditional service restaurant but we walked in and we were the only customers that walked in. There were 2 other tables that had teens and they did not dine. We did not even get a greeting as the person at the till was on her phone the entire time and we waited for about 5-10 mins and nothing. I eventually just came up to the till saying we wanted to dine in and the lady told us to serve ourselves. We would not have known. This is fine but a greeting or some direction would have been nice for first time customers. Although the...