Spice Enroute — Restaurant in Winnipeg

I have been going there since they opened and ordered catering from them on my engagement and jaago ceremony. Their food is good but recently their customer service sucks. we went there today and the experience was awful. The two girls working their lack mannerisms and no smile just rude resting face. We ordered our food and were waiting and then we decided to enjoy tikki from their live that they just started now. We went outside and the girl serving on live station was talking on personal phone, she didn’t stop talking even we were standing there and waiting for her to take our order. Also, the price of tikki on menu is 6.99$ for two tikki, the girl outside told its 8.99$ for one tikki and then we double checked the price with other girl working on cash, she said it’s 7.99$ for one tikki. I was surprised listening to three different prices for one item. Despite this the waiting was too long between appetizers and meal. I rang their buzzer on tab for waiter to inquire about food for many times and no one came even though the cashier girl was just standing there and staring so what’s the point of putting it there. While we receive our meal we ordered two more roti but we even finished our meal waiting for that two more rotis and the girl saw that but no acknowledgment for bringing the order late and was just giving looks to us. I don’t understand since when their customer service degraded that much because last time I went there the staff used to be...

I am their regular and oldest customer. I am eating the food since this restaurant has started. In this area I found it the best restaurant which used to make awesome tandooring hot wings and fish manchurian.

I am observing from past few months the quality of food has been tremendously declined. Somehow I was managing with the taste. But today it has disappointed me. The time and date is as follows: 9:50 pm (Monday), July 4th, 2022.

To owner: I am feeling bad to write it down but I have to. I wish if he can discuss with his cook: Neel and cashier: Arsh.

Problem1: I ordered tandoori hot wings. Your staff befooled me. Instead of giving tandoori, they gave me wings which were cooked on pan. And after letting them know, the staff is not ready to accept their fault. Are the customers dumb that they know what they are getting?

Problem2: The naan was too thick and raw from the center too. It is a complete garbage what the cook has made.

Even if its your closing time or you have too many orders on plate, the customers should get what they are paying for.

Hope to find a positive change in the food quality in...

Ordered palak paneer for takeout yesterday.the palak panner was spoilt, the panner was sour in taste and palak they have used was very old and smelly. After eating, it gave me and my whole family stomach upset whole day. We called them and inform about that. At first they don't agree then we take that bad smelly palak panner to their shop and tell them to check. Then instead of issue us a refund they gave us new palak panner dish and that was oka.i dont understand why they dont give good food in first time. Please guys whoever is ordering from this restaurant please be careful because most of the times they are selling old and stale products.. it happens with me 3-4 times already. One time also I ordered jalebi rabdi and rabdi came out burned and has that burned smell. I didn't complain about that at that time but this time it was too much when they send us stale palak panner which was ate by my kids and family and we all got sick just by eating one...