Tim Hortons — Restaurant in Winnipeg

Dear Tim Hortons Management,

I am writing to raise a serious concern about the unacceptable and disrespectful behavior I experienced from your staff member on Aug 2, 2025 at 1:10 pm approx, who claimed to be the supervisor on duty at the time of my visit.

When I politely asked about the status of my order, He responded by raising his finger at me and gesturing for me to be quiet—as if I were a beggar. This was not only dismissive but extremely disrespectful, especially coming from someone in a supervisory role.

When I asked for his name and requested to speak with the supervisor, he stated that he himself was the supervisor. I calmly attempted to give him feedback about how his behavior made me feel as a customer. Instead of listening, he openly challenged me to speak with his manager, claiming he knew his duties, and once again displayed the same disrespectful attitude in front of other customers and staff. This occurred twice during the same interaction.

What made the situation even more disturbing was the sense that this behavior may not have been random—it appeared to be racially motivated. I am a brown south Asian, and I did not witness him treating customers from other communities in the same manner. If this kind of behavior is targeted at specific backgrounds, it is not just poor service—it’s a serious concern of discrimination.

As a regular customer, I’ve always appreciated the Tim Hortons brand for its commitment to quality and inclusivity. However, this incident has left me feeling deeply unwelcome and disrespected. I strongly urge your management team to investigate this matter and take appropriate action to ensure your staff uphold the values of professionalism and respect toward all customers.

I would appreciate a prompt response confirming that this complaint is being taken seriously. If I do not hear back, I will be forced to consider taking...

I was on my way to work & had picked up a slow cooked chicken wrap with a Large Double Double. On my first break I started eating my chicken wrap & was thoroughly disgusted when I felt a hair in my mouth & discovered this curly hair in my food. I ended up throwing out my wrap with not eating anything on my break. I contacted the 1-800 number about this incident & received an automated reply apologizing for my inconvenience & hoping that I would give Tim Hortons another chance. Excuse me?? Why would I? I did not receive any reimbursement for the money I lost due to buying food with hair in it. Come on Tim Hortons, you could do better. I am so disappointed also because this location is on my way to work and I regularly went through the drive thru.

UPDATE ON OCTOBER 6th: I have called the 1-800 number three times. Sept 7th, Sept 15th and on Sept 28th. All I wanted was to be reimbursed for the money I lost due to buying a wrap with hair in it. I am very surprised that Tim Hortons has not reimbursed me as of yet. I was not asking for more that I was out on. At this point it feels like I am begging for my money. But also, Tim Hortons is loosing out on a long term customer. I came to Tim Hortons out of habit, but now I am experiencing what other companies have to offer like Starbucks & McDonalds. So maybe this is a blessing...

No issues at the order speaker, but the window person insisted I wasn’t charged the ten cents I should have been charged for the cup of water I asked for back at the speaker. They never offer or give a receipt so who knows. Keep in mind I paid over $20 for my order but yes they insisted on charging ten cents for the water… to the point that he wanted me to use my credit card again to cover it. Who cares, it’s ten cents, but it should have been charged because I asked for it as part of my order. And it’s ridiculous considering the merchant fee I know you pay for me to tap my premium credit card. Went to Tim’s on Pembina @ Grant today and guess what? 0.00 showed up on the screen for a cup of water. Tim’s needs to set the standard, not the franchise owners. Staff are also very rude and dismissive. It’s not personal if you forgot something just ask clarifying questions and fix it. They take it personally and argue with you. You just want to drive away with the wrong items and deal with it yourself because you’re holding up a line and they’re not listening anyway. I’ve never experienced such bad customer service in the city so consistently. I’d love to say it’s a one off but after 3 or 4 issues in just a couple months I’d say the management isn’t addressing concerns or training their staff on customer...