If I could score no stars on the service and atmosphere I would have. Regrettably, my recent experiences at CB's have been deeply disappointing, a stark contrast to the warmth and hospitality once synonymous with this establishment. The transition in ownership has evidently led to a drastic decline in customer service quality. The charm of the former local proprietors has been replaced by the new owners' rudeness, meanness, and unnecessary aggression.

My attempts to communicate with the staff, presumably the new owner, have consistently been met with stress and hostility. On my latest visit, a simple online order pickup turned unnecessarily confrontational. While I was merely trying to clarify and amend my order, the response I received was unexpectedly combative, with the owner accusing me of being confrontational, a bewildering accusation when all I sought was to add to my order due to an initial mistake.

His unwillingness to assist, coupled with a palpable sense of irritation, left me no choice but to leave, utterly dismayed by the lack of basic courtesy one would expect in a service-oriented business. Such behavior is not only unprofessional but also tarnishes the reputation of what could be a thriving local enterprise.

It's disheartening to witness the erosion of the congenial, customer-focused atmosphere that once defined CB's. The current proprietor's approach starkly misrepresents the essence of what local business ownership should embody. Consequently, I am compelled to state that I will neither recommend nor patronize CB's again, a decision I make with a heavy heart given my past fondness for the place.